NHTSA Complaint #10704065 — 2005 SUZUKI FORENZA

TOOK THE CAR IN FOR THE STRUTS TO BE REPLACED BECAUSE THEY WERE LOOSE AND LETTING THE HANDLE UNSAFELY. THE LOCAL DEALER REPLACED THEM UNDER WARRANTY AND THE CAR DROVE BETTER. FAST FORWARD TO MARCH 2015, I CARRIED THE CAR IN FOR A DIFFERENT WARRANTY REPAIR BUT WASN'T TOLD THAT THE STRUTS WERE LOOSE AGAIN. I FOUND THIS OUT FROM MY OWN MECHANIC THE NEXT DAY. I CONTACTED CORPORATE SUZUKI AND WAS TOLD THERE WAS NO RECALL. MY MECHANIC TALKED TO ANOTHER SUZUKI DEALER & WAS TOLD THIS IS AN ONGOING PROBLEM AND THAT A KIT HAS TO BE INSTALLED TO CORRECT IT. I HAD TO PAY MY MECHANIC TO FIX IT. SHOULDN'T THERE BE A RECALL FOR THIS BECAUSE I HAD ONLY PUT 19,000 MILES ON SINCE THE FIRST REPLACEMENT WHICH APPARENTLY WAS DONE WITHOUT THE KIT? THE STRUTS WERE MOVING A QUARTER OF AN INCH. DOES THIS NOT POSE A SAFETY ISSUE? *TR