NHTSA Complaint #10702945 — 2009 NISSAN ALTIMA

WHILE DRIVING ON INTERSTATE, SUN ROOF GLASS CAME OUT OF ROOF. THERE IS A RECALL ON SUN ROOF GLASS DUE TO SHODDY, IMPROPER INSTALLATION. CONTACTED SUN ROOF COMPANY ABOUT RECALL, FILED A CLAIM, WAS TOLD THAT IT WOULD BE FIXED IN A CONVENIENT AND TIMELY MANNER. THEY GAVE ME THEIR INSTALLERS CONTACT INFO AND INSTRUCTED ME TO CONTACT THEM WITH SOME INFO AND THEY( THE INSTALLER) WOULD HANDLE THE REST. WHEN I CONTACTED THE INSTALLER I WAS TOLD RATHER RUDELY THAT I WAS NOT TO CALL THEM(INSTALLER), THAT THEY WERE VERY BUSY, AND WOULD GET THE INFO FROM THE COMPANY(WEBASTO) AND CONTACT ME WHEN THEY RECEIVED THE PARTS. AFTER A WEEK OR SO, I CONTACTED WEBASTO AGAIN TO SEE IF I COULD HAVE AN INSTALLER IN MY CITY TO REPAIR THE GLASS DUE TO THE TIME IT WAS TAKING AND THE FACT THAT THEIR INSTALLER WAS NOT IN A CONVENIENT LOCATION. AT FIRST I WAS TOLD YES, I WOULD JUST HAVE TO GET A ONE TIME AUTHORIZATION FOR THE INSTALLER I CHOSE. MY INSTALLER FOLLOWED THE INSTRUCTIONS GIVEN, THEN AFTER ABOUT FOUR DAYS OF NO RETURN CALL ABOUT THE AUTHORIZATION, I CONTACTED WEBASTO AGAIN AND WAS TOLD THEY WERE REFUSING TO O.K. MY INSTALLER, AND INSISTING THAT I USE THEIR INSTALLER EVEN AT THE COST OF IT BEING DONE IN A TIMELY MANNER OR AT MY CONVENIENCE. STILL HAVE NOT HEARD FROM ANYONE TO DATE. TODAY'S DATE BEING 3/31/15. *TR