NHTSA Complaint #10702700 — 2008 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10702700
Vehicle	2008 FORD ESCAPE
Component	STEERING
Date of Incident	March 6, 2015
Date Filed	March 30, 2015
Mileage	81,999 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WHAT IS YOUR VEHICLE SALES OR SERVICE ISSUE?:WE EXPERIENCED A PROBLEM WITH OUR FORD ESCAPE STEERING COLUMN. OUR DEALER IS ABSOLUTELY WONDERFUL. THIS IS NOT A COMPLAINT AGAINST THEM. EVEN THOUGH WE HAD A COPY OF THE RECALL, THE DEALER TOLD US THAT IT WAS NOT COVERED UNDER THE RECALL. I BELIEVE IT SHOULD BE. WHAT ACTION HAS YOUR DEALER TAKEN TO ADDRESS THE ISSUE?:OUR DEALER REPAIRED THE VEHICLE CORRECTLY AND PROMPTLY. THIS IS NOT A COMPLAINT AGAINST THE DEALER. I BELIEVE FORD SHOULD COVER THE REPAIR UNDER THE RECALL AND REIMBURSE US FOR IT. WHAT ASSISTANCE ARE YOU SEEKING FROM FORD MOTOR COMPANY?:REFUND OF $1159.13 FOR STEERING COLUMN RECALL. ARE YOU THE OWNER OF THE VEHICLE :YES *TR

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