NHTSA Complaint #10702435 — 2002 TOYOTA TUNDRA

TRUCK NEEDED SENSOR REPLACED FOR SAFETY INSPECTION STICKER (CHECK ENGINE LIGHT ON). MECHANIC FOUND FRAME UNDERNEATH TO BE SO RUSTED HE WAS NOT COMFORTABLE WORKING ON THE TRUCK. I TOOK THE TRUCK TO LOCAL DEALER AND THEY AGREED THE TRUCK IS RUSTED TO POINT OF BEING UNSAFE. THEY TOOK PICTURES TO SEND CORPORATE FOR FRAME REPLACEMENT APPROVAL. REQUEST WAS DENIED. I THEN CALLED TOYOTA CUSTOMER SERVICE SEVERAL TIMES BEFORE THEY AGREED TO ASSIGN A CASE NUMBER. I WAS EVENTUALLY TOLD THAT ALTHOUGH TRUCK IS UNSAFE, THERE IS NOTHING THEY WILL DO SINCE CAMPAIGN IS CLOSED. I HAD THE TRUCK SPRAYED AS INITIAL RECALL STATED. I RECEIVED NO OTHER RECALL OR REQUESTED SERVICE INFORMATION FROM TOYOTA. I NOW HAVE A TRUCK WITH LOW MILEAGE THAT WILL NOT PASS INSPECTION AND IS UNSAFE TO DRIVE AND TOYOTA WILL DO NOTHING TO MAKE SURE THEIR CUSTOMERS ARE SAFE OR CARE ABOUT THE SAFETY OF OTHER DRIVERS ON THE ROAD SHOULD PARTS OF MY FRAME START FALLING OFF WHILE DRIVING. I FIND THIS PRACTICE VERY NEGLECTFUL ESPECIALLY FOR A LARGE CORPORATION. I HAVE SEEN THAT MANY OTHERS ARE IN THE SAME POSITION WITH THEIR TUNDRA. I WOULD LIKE TO KNOW WHAT CAN BE DONE TO RECTIFY THIS SAFETY ISSUE. TOYOTA SHOULD BE MADE ACCOUNTABLE. *TR