NHTSA Complaint #10702397 — 2011 CHRYSLER 200

OVER THE PAST 4 MONTHS, OUR PARENTS VEHICLE HAS BEEN IN TO THE DEALERSHIP FOR SERVICING 6 TIMES DUE TO THE VEHICLE BEING COMPLETELY DEAD. THE CAR NEVER SAT LONGER THAN 2 - 3 DAYS WITHOUT BEING DRIVEN. THEY WERE TOLD THE PROBLEM WAS DUE TO THE LICENSE PLATE LIGHT, THEN THE GLOVE BOX LIGHT NOT TURNING OFF, THEN THEY WEREN'T SURE. ON 2/26, THE VEHICLE WOULD ONLY START AND RUN, WHILE CONNECTED TO THE JUMPER. THE DEALERSHIP TOOK THE CAR IN AND HAD IT FOR 2 FULL WEEKS. THE DEALERSHIP COULD NOT DIAGNOSE THE PROBLEM. MOM & DAD PICKED UP THE VEHICLE ON MARCH 14TH, NO EXPLANATION AS TO THE CAUSE OF THE PROBLEM. WENT BACK TO THE DEALERSHIP ON MARCH 19TH TO FIND OUT IF ANY FURTHER INFORMATION HAD BEEN DETERMINED... NOTHING! THEY WERE THEN ADVISED THE CAR HAS TO BE DRIVEN ALL THE TIME, TO AVOID DYING BECAUSE THE COMPUTER SYSTEM NEVER SHUTS OFF AND THEREFORE, DRAINS THE BATTERY WHEN THE CAR IS IDLE. THEY WERE FURTHER ADVISED TO PURCHASE AND USE A BATTERY TENDER TRICKLE CHARGER AND TO KEEP IT CONNECTED TO THE VEHICLE WHENEVER THE VEHICLE IS NOT IN OPERATION. THIS IS VERY INCONVENIENT AS OUR PARENTS ARE IN THEIR 80'S AND DON'T GET AROUND SO EASY ANYMORE. THIS IS NOT AN ACCEPTABLE SOLUTION. THEY'VE HAD THIS VEHICLE FOR ALMOST 4 YEARS, IF THE COMPUTER ISSUE AS DESCRIBED BY THE DEALER WERE ACCURATE, WHY DID IT WORK PROPERLY FOR THE FIRST 3.5 YEARS AND NOW HAS ISSUES? THE VEHICLE IS STILL UNDER WARRANTY HOWEVER, WITHOUT ACCURATE DIAGNOSIS, NOTHING IS BEING DONE. THE LAST COMMUNICATION WE'VE HAD WITH THE DEALER WAS FRIDAY MARCH 27TH. TELLING US IF THE CAR DOESN'T DIE AGAIN BY THIS COMING FRIDAY (APRIL 3, 2015), THEY'LL BE CLOSING THE CASE. THE PROBLEM HAS NOT YET BEEN DIAGNOSED OR RESOLVED. IS THERE ANYTHING WE CAN DO, ANY INFORMATION YOU CAN PROVIDE, TO HELP OUR PARENTS GET THIS ISSUE RESOLVED? *TR