NHTSA Complaint #10702348 — 2008 TOYOTA CAMRY

OIL LIGHT WENT ON. I TOOK THE CAR TO SUN TOYOTA, HOLIDAY, FL. THEY ADVISED ME TO HAVE AN OIL CHANGE AT MY EXPENSE AND TO COME BACK LATER TO SEE IF THERE WERE ANY ISSUES. I CALLED LATER AND THEY SAID IT WAS TOO EARLY AND TO COME BACK AT ABOUT 1100 MILES. IN THE MEANTIME, I RECEIVED A LETTER FROM TOYOTA RE. WARRANTY ENHANCEMENT UP TO 10 YEARS AND 150K MILES FOR EXCESSIVE OIL CONSUMPTION. I WAS UNABLE TO RETURN UNTIL TODAY (3/28/15) DESPITE MY BEST EFFORTS. THE MILEAGE WAS 1568 SINCE THE OIL CHANGE AND THEY SAID IT WAS TOO LATE AND OUTSIDE THEIR PARAMETERS. THEY WOULD NOT DO THE TEST AGAIN FOR 6 MONTHS. I ASKED THEM TO AT LEAST CHECK THE OIL AND THEY DID SO AT MY INSISTENCE AND 2 QUARTS NEEDED TO BE ADDED AND THEY ADVISED ME IT WAS DANGEROUS TO DRIVE THE CAR WITH LOW OIL AND TO CHECK THE OIL EVERY WEEK AND ADD OIL AS NECESSARY. I COMPLAINED TO THE SERVICE MANAGER AND HE REFUSED TO DO ANYTHING FOR 6 MOS. I PHONED THE NATIONAL TOYOTA SERVICE CENTER AND THEY CONFIRMED THAT THE WARRANTY ENHANCEMENT EXISTED BUT REFUSED TO DO ANYTHING FOR 6 MONTHS. THEY WANT ME TO HAVE THE OIL CHANGE DONE AGAIN AT MY EXPENSE FOR A SECOND TIME AND TO PAY FOR THE DIAGNOSTICS FOR THEIR DEFECTIVE VEHICLE AT MY EXPENSE. THEY REFUSE TO DO ANYTHING ABOUT IT AT THEIR EXPENSE FOR 6 MONTHS. I THINK THEY SHOULD TAKE CARE OF THE OIL CHANGE AND THE DIAGNOSTICS AND THE REPAIRS IMMEDIATELY AT THEIR EXPENSE. THANK YOU. *TR