NHTSA Complaint #11655705 — 2008 TOYOTA CAMRY

We took ownership of the vehicle in March 2025. It wasn’t until then when we finally attempted driving it that I realized the dashboard had begun melting. It is shiny and sticky. The Camry was owned by my wife’s elderly parents. Her father was disabled and had stopped driving the car before passing and her mother has dementia. Neither of them were aware of the dashboard recall program or the warranty extension that ended in 2017. Had her father and mother notified us of the problem we would have had it taken care of under the time limit, but they didn't. They purchased it new and the vehicle was mostly garaged, with only 37,000 miles to date most of which were in the first 2 years they owned it. The melting dashboard creates dangerous glare reflecting onto the windshield making it difficult to see. This poses a significant safety hazard when driving on a sunny day, not only to us but to those driving near us, risking a multi-car accident. We have had several close calls while driving this car. This situation has placed us in a difficult position. I am [XXX] and [XXX], we rely on this vehicle for regular transportation to [XXX] and medical appointments. We live on a fixed income and are unable to afford the cost of dashboard replacement. Given these circumstances and the fact that we only recently became aware of the issue we want Toyota to do the right thing and replace the dashboard as they committed to do. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)