NHTSA Complaint #10702276 — 2014 HONDA CIVIC

PURCHASED MY VEHICLE 5-28-14 FROM CRISWELL HONDA IN GERMANTOWN, MD. FIRST PROBLEM OCCURRED 7-8-14 I NOTICED THERE WAS A WET SPOT ON THE SIDE PANEL BY THE WINDOW ON THE DRIVERS SIDE. WENT IN TO CRISWELL 7-11-14 TO COMPLAIN ABOUT THE ISSUE. WENT BACK 7-14-14 TO COMPLAIN AGAIN. AFTER BEING GIVEN THE RUN AROUND, THE SALES MANAGER ALLOWED ME TO BRING IT IN ON A SATURDAY (7-19-14)AFTER THE SERVICE MANAGER TOLD ME I COULD NOT BRING IT IN ON A WEEKEND, SERVICE HAD TO BE DONE DURING THE WEEK. WAS NOT GOING TO BE PROVIDED A VEHICLE TO GET TO AND FROM WORK. PROBLEM WAS SAID TO BE CAUSED BY A BLOCK IN THE AC VALVE. SECOND PROBLEM OCCURRED 9-13-14, I HEARD A WHISTLING SOUND COMING FROM MY SUNROOF WHILE DRIVING ON THE HIGHWAY, I WAS GOING 75 MPH. TOOK IT IN TO HERSONS HONDA 9-18-14 AND PICKED IT UP 9-19-14. THEY HAD TO REPLACE/ORDER A NEW WINDOW FOR MY SUNROOF BECAUSE THE ORIGINAL WINDOW CAME UNGLUED FROM RUBBER SEALING. COMPLAINED TO AMERICAN HONDA FOR THE SECOND TIME FOR MY CAR, WAS PROVIDED A RENTAL. THIRD PROBLEM, WENT IN FOR ROUTINE OIL CHANGE 3-21-15 AT CRISWELL, SERVICE ADVISOR TOLD ME MY CAR HAD A FLUID LEAK. NO ONE AT THE DEALERSHIP COULD OR WOULD TELL ME WHAT TYPE OF FLUID WAS LEAKING FROM MY CAR OR WHERE THE LEAK WAS. SERVICE ADVISOR ASKED ME TO BRING CAR IN ON 4-4-15 TO HAVE IT LOOKED AT, ALLOWING ME TO LEAVE THEIR DEALERSHIP WITH A LEAKING VEHICLE. *TR