NHTSA Complaint #10702012 — 2006 LEXUS RX330

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10702012
Vehicle	2006 LEXUS RX330
Component	STEERING
Date of Incident	March 26, 2015
Date Filed	March 26, 2015
Mileage	67,397 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

WENT TO CHARLES BARKER LEXUS IN VA. BEACH, VA. FOR A STATE INSPECTION FOR OUR 2006 RX330 WITH LESS THAN 70K MILES AND WAS TOLD THEY HAD TO FAIL IT FOR INSPECTION BECAUSE THE BOOT ON THE RACK AND PINION WAS LEAKING. THE SERVICE ADVISER KNOWING THIS IS COMMON PROBLEM SAID THAT THERE ARE 3 OPTIONS. REPLACE IT AT $1,800.00 OR THEY COULD BUT A BOOT ON IT (BAND-AID) AND IT WILL PASS INSPECTION FOR $450.00 AND LAST MAYBE A YEAR OR 2 OR HE CAN TRY AND GET THE NEW PARTS APPROVED UNDER THEIR GOOD FAITH PROGRAM AND IT WILL ONLY COST US $780.00 FOR LABOR. THIS IS A SERIOUS ISSUE AND THEY ADMIT IT BUT WILL NOT STAND BEHIND THEIR INFERIOR PARTS UNLESS THE CONSUMER PAYS THEIR OUTRAGEOUS LABOR COSTS. THIS IS A COMPLETE INJUSTICE AND THE NHTSA NEEDS TO MAKE THEM ISSUE A RECALL!!! DON'T WAIT UNTIL A DEATH OCCURS THAT CAN FINALLY BE DIRECTLY LINKED TO THIS ISSUE. THIS IS SERIOUS! *TR

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