NHTSA Complaint #10934553 — 2006 LEXUS RX330

IN APRIL 2014, MY MOM WAS CONTACTED BY LEXUS ABOUT THE MELTING DASHBOARD ISSUE THAT HAS PLAGUED ALMOST 5 MILLION LEXUS VEHICLES. SHE WAS TOLD SHE WOULD HAVE TO "WAIT IN LINE" FOR HER CUSTOMER NUMBER TO POP UP IN THE SYSTEM IN ORDER TO FIX THE MELTING DASHBOARD, WHICH HAS AFFECTED HER VISIBILITY WHEN IT IS SUNNY OUTSIDE AS WELL AS HER STEERING MECHANISM. WE DO NOT KNOW IF THERE IS DAMAGE TO THE AIRBAGS, BUT WITH A CONTINUOUSLY MELTING DASHBOARD WE CAN ONLY IMAGINE THE DAMAGE AND DANGER THAT LURKS UNDERNEATH. THE STEERING HAS GOTTEN PROGRESSIVELY MORE DIFFICULT AS THE DASH CRACKS AND MELTS MORE. THERE ARE MULTIPLE CRACKS THROUGHOUT THE DASH THAT HAVE GOTTEN PROGRESSIVELY WORSE AND INTERFERE WITH THE INTEGRITY OF THE INSIDE OF THE CAR. SOON, THE PARTS ATTACHED TO THE DASH MAY DISASSEMBLE WHILE SHE IS DRIVING, WHICH CAN POTENTIALLY KILL OTHER PASSENGERS ON THE ROAD AND HERSELF. WE REACHED OUT TO LEXUS CORPORATE AND IN MARCH 2016, AFTER MULTIPLE ATTEMPTS TO GO THROUGH THE LOCAL DEALER BOTH HERE AND IN NORTH FLORIDA, LEXUS REFUSES TO FIX HER DASHBOARD AND CONTINUES TO IGNORE OUR PLEAS AND DEMANDS FOR ATTENTION TO THIS MATTER. PLEASE REFER TO ATTACHED PHOTOS. *TR