NHTSA Complaint #10701561 — 2009 DODGE GRAND CARAVAN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10701561
Vehicle 2009 DODGE GRAND CARAVAN
Component ENGINE
Date of Incident
Date Filed
Mileage 80,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

IN FEBRUARY 2015 WE WERE DRIVING OUR GRAND CARAVAN MINIVAN WHEN IT SUDDENLY SHUT OFF AND STALLED, THIS OCCURRED FOUR TIMES IN TWO DAYS. WE TOOK THE CAR IN TO LOCAL DEALER . WE HAVE AN IGNITION KEY RECALL ON THIS VEHICLE .WE WERE INFORMED BY DEALER THAT DODGE IS CHOOSING NOT TO REPAIR THIS MODEL YEAR AND WE WOULD MORE THAN LIKELY HAVE TO FIGHT IT OUT WITH DODGE. THE DEALER WITHIN 24 HRS SAID THEY WOULD FIX THE VAN FOR US GAVE US NEW KEYS AND THE PART WAS TAKEN CARE OF.ON MARCH 25 201 I HAD YET ANOTHER OCCURRENCE OF STALING VEHICLE, CONTACTED DODGE .DODGE INFORMED ME THAT THEY DID NOT HAVE A DESIGNED NEW IGNITION PART FOR MY CAR THAT THE FIX THAT THE DEALER MADE WAS TEMPORARY ,WHICH WE WERE NEVER MADE AWARE OF, WE HAVE RECEIVED CONFLICTING INFORMATION FROM BOTH THE DEALER AS WELL AS DODGE. HOW LONG MUST I DRIVE A VEHICLE WHICH IS STALLING OUT WITH MY FAMILY IN IT. WHY IS IT THE WELL FAIR OF MY FAMILY HAS NO VALUE AND DODGE CAN DRAG THEIR FEET COMING UP WITH A PROPER DESIGN AFTER THREE YEARS KNOWING ABOUT A DESIGN FAILURE. *TR

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