NHTSA Complaint #10701490 — 2009 LEXUS RX350

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10701490
Vehicle	2009 LEXUS RX350
Component	STEERING
Date of Incident	March 21, 2015
Date Filed	March 24, 2015
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

I BOUGHT THE VEHICLE IN FOR SERVICE OF AN OIL CHANGE ON MARCH 21, 2015. I WAS INFORMED BY MY ADVISOR THAT THE POWER RACK & PINION ASSY. IS LEAKING FLUID. THE ENTIRE ASSY. HAS TO BE REPLACED AT A COST OF $1, 900.00 (REALLY). IF THE FLUID IS LEAKING THAT WOULD AFFECT MY STEERING THE VEHICLE AND TURNING (GOD FORBID). THE VEHICLE IS ONLY 6 YEARS OLD HOW CAN THIS POSSIBLY BE. DUE TO THE POTENTIAL SAFETY HAZARD I AM CONCERNED ABOUT DRIVING THIS VEHICLE WITH MY FAMILY. I CALLED CUSTOMER SERVICE AND REPORTED THE MATTER WAS INFORMED THAT ISN'T A RECALL ON THE PART. THE MANUFACTURER SHOULD BE HELD LIABLE FOR THIS SAFETY HAZARD AND DEFECT OF PART. I AM ASKING FOR ASSIST IN THIS PRESSING (DANGEROUS) MATTER. I WILL CONTACT ANY ONE I KNOW THAT IS LOOKING TO PURCHASE THIS MODEL VEHICLE. I WILL LET THEM KNOW THE CIRCUMSTANCES OF THIS MODEL VEHICLE. ANY ASSISTANCE YOU CAN GIVE WOULD BE GREATLY APPRECIATED. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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