NHTSA Complaint #10701316 — 2002 FORD WINDSTAR

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10701316
Vehicle	2002 FORD WINDSTAR
Component	POWER TRAIN
Date of Incident	March 9, 2015
Date Filed	March 24, 2015
Mileage	169,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I TOOL MY 2002 FORD WINDSTAR IN FOR INSPECTION OF THE REAR AXLE AND BRACKETS WERE PUT IN PLACE. ON MARCH 9, THE REAR AXLE BROKE. LUCKILY IT WAS AS I WAS PULLING INTO A PARKING SPOT AT WORK. FORD IS AWARE THEY HAVE A MANUFACTURED DEFECTIVE PART ON THESE WINDSTARS AND YET AFTER THE BRACKET IS PLACE THEY REFUSE TO REPLACE THE AXLE AFTER IS RUST AND BREAKS ANYWAY. FORD DEEMS IT FIXED. HOWEVER, I DISAGREE. THEY ARE PUTTING THE SAFETY OF THOUSANDS OF PEOPLE AT RISK. THEY SHOULD ACCEPT RESPONSIBILITY AND REPAIR THE PARTS. EXTREMELY UNHAPPY. I HAVE BEEN CALLING FORD FOR 2 WEEKS AND CAN NOT GET A SUPERVISOR TO RETURN MY CALL. IT'S RIDICULOUS. *TR

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