NHTSA Complaint #10694733 — 2004 FORD ESCAPE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10694733
Vehicle	2004 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	March 13, 2015
Date Filed	March 16, 2015
Mileage	118,222 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

THE CAR STARTED TO RIDE ROUGH OVER SMALL BUMPS AND A THUMPING SOUND COULD BE HEARD FROM THE RIGHT REAR WHEEL WELL. THINKING I NEEDED NEW SHOCKS I INSPECTED THE WHEEL WELL AND WAS HORRIFIED TO SEE THAT THE WHEEL WELL HOLDING THE SHOCK WAS COMPLETELY RUSTED AWAY. THERE IS A HOLE WHERE THE STEEL USED TO BE. THIS IS ONLY ON THE RIGHT REAR WHEEL WELL AS FAR AS I CAN SEE. A LOCAL AUTO BODY SHOP WILL NOT FIX IT BECAUSE OF THE SAFETY LIABILITY AND WARNED ME NOT TO DRIVE THE CAR. THE CAR IS UNSAFE AND I AM AT A LOSS AS TO WHAT TO DO WITH IT. AFTER DOING SOME SEARCHING I HAVE FOUND MANY FORD ESCAPES WITH THE SAME EXACT PROBLEM. APPARENTLY THIS IS A DESIGN DEFECT THAT FORD KNOWS ABOUT AND SHOULD BE RESPONSIBLE FOR. HAD I DRIVEN THE CAR A LITTLE LONGER I COULD HAVE BEEN IN A CATASTROPHIC CRASH! FORD NEEDS TO FIX THIS OR REPLACE MY CAR. *TR

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