NHTSA Complaint #10694247 — 2010 GMC ACADIA

WE BOUGHT OUR 2010 GMC ACADIA IN DECEMBER OF 2012. AT THE TIME WE NOTICED AN INTERMITTENT LOW WHINING NOISE AND BY THE TIME WE WENT FOR OUR FIRST OIL CHANGE AT A DEALERSHIP IT HAD BEGUN TO MAKE MORE NOISE WHEN TURNING TO THE LEFT SO I ASKED THE SERVICE DEPARTMENT TO CHECK INTO IT. WHEN I PICKED UP THE VEHICLE THE SAME GENTLEMAN WHO CHECKED MY CAR IN TOLD ME THE NOISE WAS BECAUSE MY OIL WAS SO LOW. I KNEW THIS WASN'T TRUE. THE NOISE GREW SLIGHTLY LOUDER AND CONSTANT, AROUND NOVEMBER 2014 WE TOOK THE VEHICLE TO ANOTHER REPAIR SHOP FOR AN OIL CHANGE AND ASKED THAT THEY CHECK OUT THE NOISE. THEIR DIAGNOSIS WAS THAT WE WOULD NEED TO REPLACE THE SWAY BAR LINKS WITHIN THE NEXT COUPLE MONTHS. FEBRUARY 14, 2015 WHILE BACKING OUT OF OUR DRIVEWAY THE NOISE WAS LOUDER THAN EVER BEFORE AND MY HUSBAND SAID IT FELT VERY UNSAFE WHEN TURNING. WE DROVE STRAIGHT TO THE AUTO REPAIR FACILITY WHO INFORMED US OF THE SWAY BAR LINKS, ASSUMING THAT WAS THE PROBLEM. AS SOON AS THE MECHANIC BEGAN TAKING THE NECESSARY COMPONENTS OFF THE STEERING SYSTEM THEY TOLD US WAY NEEDED A NEW STEERING RACK. THE MAN SAID THAT ONCE THEY REPLACED THE RACK THEY WOULD KNOW WHETHER OR NOT THE STEERING PUMP WAS OKAY, IT TURNED OUT THAT IT WAS. NOW TODAY 3/14/15, WE JUST RETURNED FROM DROPPING OUR VEHICLE OFF AT THE SAME SHOP BECAUSE THE WHINING NOISE HAS RETURNED WITHIN THE LAST 3 DAYS AND IS BECOMING INCREASINGLY WORSE. *TR