NHTSA Complaint #10694098 — 2011 NISSAN MURANO

2011 NISSAN MURANO WITH 66,000 MILES FAILED WHILE DRIVING IN FREEWAY TRAFFIC, IN A CONSTRUCTION ZONE, ON 2/12/2015. THE MODEL IS EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSION (CVT). NISSAN WRITTEN POWERTRAIN COVERAGE PERIOD ON 2011 MODELS IS "60 MONTHS OR 60,000 MILES, WHICHEVER COMES FIRST." NISSAN NOTIFIED US, THE OWNERS OF THE MURANO, THAT THE PARTS AND LABOR WERE NOT COVERED BY WARRANTY. NISSAN CONSUMER AFFAIRS DID NOT HELP. NISSAN VICE PRESIDENT TOTAL CUSTOMER SATISFACTION, [XXX], PREVIOUSLY ISSUED A CONTINUOUSLY VARIABLE TRANSMISSION (CVT) WARRANTY EXTENSION FOR MODEL YEARS 2003-2010 WHICH COVERED REPAIRS, REPLACEMENT, AND RELATED TOWING EXPENSES. SINCE THE 2011 MODEL IS EQUIPPED WITH CVT (SAME TRANSMISSION AS 2003-2010 MODELS COVERED BY EXTENDED WARRANTY), IT NEEDS TO BE COVERED UNDER THE WARRANTY EXTENSION. NISSAN CORPORATION KNEW OF THE CVT PROBLEM, WHICH WAS THE REASON FOR THE CVT WARRANTY EXTENSION BETWEEN THE YEARS OF 2007 AND 2010. THE COMPANY HAS NOT ADEQUATELY MODIFIED THE PART AND HAS NOT ADEQUATELY MODIFIED THE WARRANTY TO MEET THE NEEDS OF THE CONSUMER. THE CVT FAILURE PUT OUR SAFETY IN JEOPARDY, CAUSED US TO MISS WORK, AND COST NEARLY $4,000, WHICH PUT US INTO SEVERE FINANCIAL DURESS. WITH NISSAN\'S AWARENESS OF THE NISSAN CVT FAILURE PROBLEMS, THE CVT SHOULD HAVE BEEN REMEDIED BEFORE THE POINT WE BOUGHT THE VEHICLE OR SHOULD HAVE, AT LEAST, BEEN COVERED BY WARRANTY. WE WERE NEVER ASKED IF WE WANTED OUR OLD TRANSMISSION BACK AND WERE NEVER GIVEN THE SERIAL NUMBERS. WHEN WE CALLED AND INQUIRED, WE WERE TOLD THAT IT HAD BEEN SHIPPED "BACK TO NISSAN" WITHIN 5 BUSINESS DAYS AND THAT THERE WAS NO WAY WE COULD GET IT BACK OR CALL TO GET THE IDENTIFYING INFORMATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR