NHTSA Complaint #10693322 — 2009 FORD ESCAPE

I WAS DRIVING HOME ON A 6 LANE HIGHWAY YESTERDAY AFTER WORK. POSTED SPEED LIMIT 65 MPH. MY CRUISE CONTROL WAS SET AT 65, I WAS IN A CENTER LANE WHEN MY VEHICLE MADE A LOUD CLUNK AND THE CRUISE CONTROL CUT OFF AND I STARTED LOSING POWER TO THE CAR.THE ENGINE WAS ON BUT PUSHING THE GAS PEDAL DID NOTHING. I WAS TRYING TO GET OUT OF TRAFFIC TO THE SIDE OF THE HIGHWAY WITH CARS SPEEDING AND SWERVING ALL AROUND ME. I WAS PETRIFIED. I CALLED THE DEALER AND THE CAR WAS TAKEN FOR SERVICE TODAY. THEY TOLD ME IT WAS THE THROTTLE BODY AND MOTOR AND IT WAS ON AN EXTENDED WARRANTY SO I DID NOT HAVE TO PAY FOR IT. THE RECEIPT CLEARLY STATES THIS IS RECALL NOTICE 13N03. I HAVE NOW READ ABOUT THIS ONLINE AND YOU GUYS ARE LETTING FORD CALL THIS A "CUSTOMER SERVICE SATISFACTION PROGRAM". WELL, YOU SHOULD KNOW THAT SOMEONE IS GOING TO BE KILLED. THERE IS NO EXCUSE FOR NOT NOTIFYING CUSTOMERS OF A DEFAULT WITH A VEHICLE THAT ENDANGERS PEOPLE. I NEVER RECEIVED A RECALL LETTER AND I COULD OF DIED YESTERDAY. *TR