NHTSA Complaint #11500299 — 2009 FORD ESCAPE

The contact owns a 2009 Ford Escape. The contact stated while driving 35 MPH, there was an abnormal sound coming from the vehicle. The contact stated that the vehicle then lost motive power and stalled. There was no warning light illuminated. The contact was able to pull over on the side of the roadway. The contact stated that there was smoke coming from the vehicle. The vehicle was turned off and the smoking ceased. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that a spring inside the piston was fractured and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure but provided no additional assistance. The contact was then referred to the NHTSA Hotline to file a complaint. The failure mileage was 107,573. The VIN was not available.