NHTSA Complaint #10693016 — 2014 INFINITI Q50

FIRST INCIDENT OF THIS HAPPENING WAS DURING A TRIP TO WHITE PLAINS, WHERE THE NAVI AND INFO TOUCH SYSTEM WOULD RANDOMLY RESTART. WITHIN THE 45 MINUTE DRIVE THE SYSTEM HAS RESTARTED TWICE ON ME, AND AT THE MOST INCONVENIENT TIMES, WHERE I REALLY NEEDED TO SEE THE DIRECTIONS. I DIDN'T PAY IT ANY MIND AT FIRST SINCE IT WAS ESSENTIALLY AN ELECTRONIC ITEM AND LIKE ALL ELECTRONICS, IT REBOOTS FROM TIME TO TIME. BUT NEEDLESS TO SAY THAT IT HAS BEEN MORE THEN INCONVENIENT, TO THE POINT WHERE IT IS USELESS. I HAVE USED THE NAVI SYSTEM ON MY PHONE MORE THEN THE NAVI SYSTEM ITSELF, BECAUSE IT IS UNRELIABLE! I HAVE BROUGHT IT TO THE DEALERSHIP TWICE ALREADY AND ACCORDING TO THE DEALERSHIP "IF WE CAN'T REPRODUCE THE ISSUE, INFINITI WON'T TROUBLESHOOT IT". EVEN THOUGH I HAVE VIDEO FOOTAGES OF THE ISSUE HAPPENING AS I WAS DRIVING, IN DIFFERENT TIME STAMPS AND LOCATIONS. UNFORTUNATELY I DON'T HAVE EVERY INCIDENT, BECAUSE I USE MY PHONE AS MY MAIN NAVIGATION SYSTEM. THEY STATED THIS IS NATURAL FOR THE SYSTEM TO REBOOT AT LEAST 2 TO 3 TIMES A MONTH, WHICH IS UNDERSTANDABLE, BUT 2 TO 3 TIMES A DAY? I HAVE LEASED 2 OTHER INFINITI'S PRIOR TO THIS Q50 AND LOVED THEM ALL, BUT NEVER HAD THIS PROBLEM BEFORE. THE ISSUE IS STILL OCCURRING. *TR