NHTSA Complaint #10692301 — 2011 BMW 328

02/25/15 I LEFT MY BMW AT THE DEALER FOR MANY OF THE CONSTANT ISSUES MY CAR HAS HAD BUT THEY HAVE NOT BEEN ABLE TO DUPLICATE. ONE OF THE MANY THINGS WAS THAT ALL DOORS WILL CLOSE BUT THE FRONT PASSENGER. THEY ALWAYS SAID THEY COULD NOT DUPLICATE. BUT WHEN I LEFT MY CAR AT THE DEALER IT WAS JUST NOT CLOSING AT ALL. ON 02/27/15. I RECEIVED A CALL FROM THE SERVICE DEPARTMENT MANAGER AND HE SAID TO ME THAT HE WAS GOING TO EXPLAIN ABOUT THE ESTIMATES TO FIX MY CAR. I ASKED HIM WHY THEY WILL CHARGE ME FOR SOMETHING THEY NEVER COULD DUPLICATE WHEN MY CAR WAS ON WARRANTY AND NOW THAT MY CAR IS OUT OF WARRANTY ITS SEEM THEY ARE ABLE TO DUPLICATE THE SAME PROBLEMS I HAVE BEEN ADVISING THEM FOR YEARS. HE SAID THAT HE COULD NOT USE GOOD WILL WITH ME ANYMORE BECAUSE HE HAS USED 4 ALREADY (IF WE ARE DEALING WITH A RECURRING ISSUE WHICH I HAVE NOTIFY YOU OF MANY TIMES BEFORE YOU DO NOT NEED TO USE GOODWILL, BUT I AM NOT AN EXPERT) I TOLD HIM THAT HE HIMSELF SAID ANYTHING THE CAR HAS ON HISTORY THEY WILL FIX WHEN THEY CAN DUPLICATE. THEN HE SAID HE WAS GOING TO REVIEW MY CAR HISTORY (I THINK TO THIS POINT HE SHOULD HAVE DONE IT BEFORE CALLING ME TO AGGRAVATE ME) HE NEVER DID CALLED ME OR AT LEAST APOLOGIZE.I FINALLY TALKED TO MY ADVISOR AND SHE SAID IT WAS OK THEY WERE GOING TO TAKE CARE OF IT. ONCE AGAIN MY NON ENDING NIGHTMARE GIVES ME A HARD DAY AND A WORST HOPELESS FEELING. I STILL DON'T UNDERSTAND THEIR FRUSTRATION. I SHOULD BE THE ANGRY ONE. BECAUSENOW THEY HAD DUPLICATE SOMETHING I HAVE SAID SO MANY TIMES AND MY CAR IS OUT OF WARRANTY THEY WANTED ME TO PAY FOR IT. TO ME THE WORD DUPLICATE FOR THEM MEANS ?HOW CAN WE KEEP ON HIDING ALL THE ISSUES AND KEEP PEOPLE BELIEVING THEY ARE CRAZY SO WE CAN KEEP ON MAKING MONEY". *TR