NHTSA Complaint #10692296 — 2004 BUICK RENDEZVOUS

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	10692296
Vehicle	2004 BUICK RENDEZVOUS
Component	SERVICE BRAKES
Date of Incident	June 9, 2014
Date Filed	March 5, 2015
Mileage	150,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

MULTIPLE TIMES THE VEHICLE HAS STALLED RANDOMLY WHILE BEING DRIVEN. THIS HAS HAPPENED SO MANY TIMES I'VE LOST COUNT (AT LEAST 20). THIS HAPPENS AT VARIOUS SPEEDS (FROM 0 MPH TO 70 MPH). THE ENTIRE ELECTRICAL SYSTEM SHUTS DOWN WHEN THE VEHICLE STALLS CAUSING THE STEERING AND BRAKES TO BE LESS EFFECTIVE. THIS COULD EASILY RESULT IN AN ACCIDENT. THE VEHICLE HAS BEEN TAKEN TO 2 DIFFERENT BUICK DEALERS FOR DIAGNOSTIC AND REPAIR. THE DEALERSHIPS HAVE NOT BEEN ABLE TO FIX THE PROBLEM. THE IGNITION SWITCH AND THE IGNITION RELAY HAVE BOTH BEEN REPLACED AND ALL THE ELECTRICAL CONTACTS HAVE BEEN CLEANED AND CHECKED. THESE REPAIRS HAVE NOT FIXED THE VEHICLE. I'VE CALLED BUICK CUSTOMER SERVICE AND THEY REFUSE TO DO ANYTHING FURTHER WITHOUT ADDITIONAL CHARGE TO THE OWNER. THE OWNER WILL NOT BE MAKING FURTHER REPAIRS. *TR

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