NHTSA Complaint #10692016 — 2010 CHEVROLET EQUINOX

THERE IS A CURRENT RECALL IN PLACE FOR THE TIMING CHAIN AND FUEL PUMP IN THIS VEHICLE. BOTH ITEMS WERE REPLACED AT 30,00 MILE AND NOW 107,000 MILES LATER THE SAME PROBLEM IS OCCURRING AND BOTH OF THESE ITEMS NEED TO BE REPLACED AGAIN AND INSTEAD OF GM RECOGNIZING THE RECALL THEY SAY THAT THEY CAN ONLY PROVIDE $300.00 TOWARDS THE REPAIR COST OF THE VEHICLE. GM SAYS WE HAVE EXCEED THE MILEAGE FOR THE REPAIRS TO BE DONE AT NO COST AND WANT TO CHARGE US $2200.00 FOR THE REPAIR OF THE VEHICLE. THE RECALL NUMBER FOR THIS IS (12313). THE POC AT JACK EVANS DEALERSHIP IN FRONT ROYAL VA IS [XXX]. THE ONLY ASSISTANCE THE DEALERSHIP WORKED OUT WITH GM TOWARDS THE REPAIR OF THE VEHICLE WAS $300.00. GM NEEDS TO RECOGNIZE THAT NOT EVERY SINGLE VEHICLE IS GOING TO BE THE SAME AND NOT ALL VEHICLES ARE GOING TO HAVE PROBLEMS AT EXACTLY THE SAME MILEAGE, IF THERE WAS A PROBLEM WITH THE PARTS IN THE VEHICLE AND YOU REPLACED THOSE PARTS WHEN THE VEHICLE ONLY HAD 30,000 MILES ON IT AND THE PROBLEM IS OCCURRING AGAIN 107,000 MILES LATER THEN THERE IS OBVIOUSLY STILL A PROBLEM. THE RECALL WAS PUT IN PLACE FOR A REASON AND THEY NEED TO DO THE RIGHT THING AND HONOR THAT RECALL INSTEAD OF TRYING TO GIVE US REBATES AND DEALER INCENTIVES OF UP TO $3000.00 TO BE USED TOWARDS THE PURCHASE OF A BRAND NEW VEHICLE, WHICH IS WHAT THEY ARE TRYING TO DO AT THIS POINT IN TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR