NHTSA Complaint #10691684 — 2014 FORD F-150

VEHICLE EXHIBITS A SHUDDER/VIBRATION/SHAKE WHEN STARTING FROM A STOP. PROBLEM IS MORE APPARENT WITH WEIGHT ON THE TRUCK. WITH APPROX. 400-500 LBS. OR MORE PROBLEM IS MOST APPARENT. AT 300 MILES, THE PROBLEM BECAME VERY NOTICEABLE. INFORMED DEALER, SET APPOINTMENT. VEHICLE HAD 800 MILES AT SERVICING, 2/23/2015. DEALER REMOVED REAR DRIVELINE AND DROVE THE TRUCK WITH JUST THE FRONT DRIVELINE AND SHUDDER DID NOT OCCUR. DEALER REPLACED ENTIRE REAR DRIVELINE AND PROBLEM PERSISTS. AFTER 8 DAYS AT THE DEALER SERVICE SHOP, CUSTOMER WAS TOLD THE PROBLEM IS NORMAL, ESPECIALLY WITH ANY TYPE OF LOAD. 400LB IS A LOAD???? WHAT HAPPENS WHEN I ATTACH A TOW UNIT TO THIS VEHICLE? IS THIS SAFE? AFTER ACKNOWLEDGING A PROBLEM AND REPLACING THE DRIVELINE, DEALER NOW SAYS THIS IS NORMAL AND HAS SOMETHING TO DO WITH THE SHOCKS AND COMPUTER. BUT REST ASSURED THIS IS NORMAL. WAITING FOR FORD FACTORY REPRESENTATIVE TO INVESTIGATE. PROBLEM IS DISTURBING AND ONE HAS TO WONDER WHAT THE LONG TERM CONSEQUENCES OF THIS SHUDDER IS TO THE VEHICLE, VEHICLE DRIVELINE, ETC. I WAS TOLD NUMEROUS THINGS BY PEOPLE AT THE DEALER; SALESPERSON SAID IT WAS PROBABLY IN NEED OF A TRANSMISSION REFLASH, SHOP FOREMAN ORIGINALLY SAID MAYBE THERE WAS NOT ENOUGH GREASE ON THE DRIVELINE SPLINES. NOW IT'S THE COMPUTER AND THE SHOCKS? I ASKED THE SERVICE MGR. WHY THEY REPLACED THE DRIVELINE IF ITS A NORMAL SITUATION. HE RESPONDED THAT THEY DIDN'T NOTICE THE WEIGHT (400-500LBS UNDER THE TONNEAU COVER) UNTIL AFTER THEY REPLACED THE DRIVELINE. ONE HAS TO WONDER ABOUT DEALER COMPETENCY WHEN THEY APPARENTLY KNOW A PROBLEMS EXIST WITH WEIGHT ON THE TRUCK, YET FAIL TO CHECK FOR WEIGHT ON THE VEHICLE. ALSO, IS THIS NOT SOME SORT OF ACKNOWLEDGEMENT THAT THERE IS A PROBLEM? AS OF 3/2/2015, THE TRUCK IS STILL AT THE DEALER. I'VE SPENT LESS THAN ONE WEEK IN THE TRUCK AND OVER ONE WEEK IN A RAM 1500 RENTAL TRUCK. NO NEW CAR JOY HERE. *TR