NHTSA Complaint #10691624 — 2012 FORD F-150

I WAS DRIVING ON RESIDENTIAL STREET DURING LIGHT SNOW CONDITIONS. I TURNED THE REAR WINDOW DEFROST ON AND AFTER 2 MINUTES I COULD SMELL A BURNING SMELL AND HEARD A CRACKLING/POPPING SOUND COMING FROM THE BACK SEAT AREA OF MY TRUCK CAB. I SENSED IT MAY BE SOMETHING WRONG WITH THE REAR DEFROST SO I SWITCHED IT OFF. APPROXIMATELY 30 SECONDS LATER I HEARD A LOUD BANG WHICH SOUNDED LIKE IT HIT THE ROOF OF THE CAB. IT SOUNDED LIKE SOMEONE DROPPED A LARGE BRICK ONTO MY MOVING VEHICLE. I WAS STARTLED AND STOPPED TO CHECK IF SOMETHING HIT OR WAS THROWN AT MY TRUCK AND THEN I NOTICED THE REAR PASSENGER SIDE OF THE REAR POWER SLIDING WINDOW WAS SHATTERED. I FELT THE GLASS AND IT WAS HOT EVEN THOUGH OUTSIDE TEMPERATURES WERE ABOUT 30 DEGREES F. THERE IS NO WAY FORD SHOULD BE LETTING THIS DEFECT GO WITHOUT A RECALL AND I AM SHOCKED THAT THE NHTSA HAS NOT PUT MORE PRESSURE ON FORD TO MAKE THIS RIGHT. I DIDN'T EVEN KNOW THIS WAS A POSSIBLE PROBLEM WITH USING THE REAR DEFROST UNTIL I CHECKED ONLINE AND THERE ARE THOUSANDS OF COMPLAINTS ABOUT THIS ISSUE. MY CHILD SITS IN THAT REAR SEAT ALL THE TIME AND THERE ARE NO RECALLS OR NOTICES OF THE POTENTIAL FOR INJURY, FIRES, ETC. PLEASE MAKE FORD OWN UP TO THIS PROBLEM SO PEOPLE CAN HAVE PEACE OF MIND. FORD WILL NOT EVEN ADMIT THERE IS A PROBLEM AND IS TELLING ME I HAVE TO PAY $1100 TO FIX THIS SAFETY ISSUE AND MY VEHICLE IS STILL UNDER WARRANTY. *TR