NHTSA Complaint #10691310 — 2002 HONDA CR-V

SUB: HONDA CR-V 2002 . REF; OUTSTANDING RECALL RECENTLY, IN YEAR 2014, WE BOUGHT USED HONDA CR-V 2002 FROM GWINNETT PLACE NISSAN, DULUTH, GA AND WAS TRYING TO FIND ANY OUTSTANDING RECALLS FOR THE VEHICLE. WE CONTACTED HONDA MOTOR COMPANY USA THROUGH PHONE AND FAX LINE FOR RECALL (CLAIM NO: [XXX]) THEY INFORMED ME, THEY HAVE NO ANY RECORD OR ANY INFORMATION FOR PARTICULAR VEHICLE AS PER THEIR REPRESENTATIVE ACKNOWLEDGEMENT. THEY ALSO INFORMED US THAT WE HAVE TO FIND ANY RECALL BY OURSELVES. NOW, WE DON'T KNOW HOW TO HANDLE THIS KIND OF PROBLEM. OUR AND OTHER PEOPLE'S SAFETY IS VERY IMPORTANT FOR US. MANUFACTURE IS NOT WILLING TO GIVE ANY CO-OPERATION FOR THE RECALL OR GUIDE US WHAT WE CAN DO TO SOLVE THIS MATTER. PLEASE GUIDE US, WHAT KIND OF AN ACTION OR PROCESS TO HANDLE THESE PROBLEMS. THANK YOU FOR YOUR TIME AND CONSIDERATION C.C.TO:HONDA MOTOR COMPANY USA *TR