NHTSA Complaint #11481248 — 2002 HONDA CR-V

The contact owns a 2002 Honda CR-V. The contact stated that when his wife opened the driver’s side door, the driver’s side power window master switch began to release a white smoke. The contact stated that eventually the smoke dissipated. Prior to the failure, the front passenger’s side window was rolled down and could not be rolled up after the failure. The contact initially called the manufacturer and was informed that his vehicle was not included in NHTSA Campaign Number: 20V768000 (Visibility, Electrical System) which he linked to the failure. The contact then took the vehicle to the dealer where they replaced the power window master switch; however, the repair did not correct the failure. The contact was then given an estimate to diagnose the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 178,000.