NHTSA Complaint #10691255 — 2014 HONDA CR-V

MORE THAN 5 TIMES WHEN STARTING THE CRV, FROM A COLD START AND 2 WARM STARTS, I GET A HARSH GRINDING 'METAL-ON-METAL' SOUND FROM THE FRONT RIGHT OF THE ENGINE. THIS IS HAPPENING ALSO WITH WARMS STARTS (2X THIS WEEK). CALLED HONDA DEALER , ROCHESTER NY WHERE CAR WAS PURCHASED NEW 6 MONTHS AGO. SPOKE TO A SENIOR SERVICE ADVISOR AND TOLD ME OUT RIGHT THIS IS A KNOW PROBLEM/DEFECT (HIS WORDS) AND HONDA IS WELL AWARE OF IT AND THERE IS NO FIX KNOWN. I ASKED FOR A DATE TO BRING MY 2014 CR-V IN AND WAS ADVISED THERE WAS NO REASON TO LOOK AT MY CAR AND TO WAIT FOR THE COLD WEATHER TO GO AWAY. HE ALLOWED ME TO QUOTE HIM THAT "THERE IS NO PROBLEM, IT'S THE VTEC ACTUATOR, NOTHING TO FIX PER HONDA USA AND ASSURED ME THAT NO, NONE DAMAGE IS ACCRUING WHEN I HEAR THE GRINDING ENGINE START NOISE." HE SUGGESTED THAT I TURN THE KEY TO THE 'ON' POSITION FOR 20 SECONDS, TURN OFF THE KEY, AND RESTART THE CAR AND I SHOULD HAVE NO ISSUES. I TRIED THAT 2X TODAY 2/28/2015 AND STILL GOT THE SAME HARSH GRINDING NOISE. THE FACT THE DEALER WON'T EVEN LET ME MAKE AN APPOINTMENT TO CHECK THIS CAR, AND WITH MUCH RESEARCH BY MYSELF, THERE IS 100'S OF THESE SAME REPORTS VIA GOOGLE, YOUTUBE VIDEOS WITH EXACT SOUNDS. I DEMAND THIS CAR TO BE FIXED, IT IS NOT STARTING CORRECTLY, AND I AM GETTING ZERO ASSISTANCE FROM THE HONDA DEALER HERE IN ROCHESTER, NY. BY THE INFORMATION GIVEN TO ME, THIS IS A KNOWN, ON-GOING DEFECT IN MANY HONDA ENGINES, AND WHEN I ASK MORE THAN 50+ PRE-SALE QUESTIONS, AT NO TIME WAS I GIVEN THIS INFORMATION UPFRONT. THE DEALER AND HONDA ARE SIMPLY HIDING A KNOWN PROBLEM AND ARE USING HORRID CUSTOMER SERVICE TACTICS TO GT AROUND IT. *TR