NHTSA Complaint #10690855 — 2013 TOYOTA HIGHLANDER

ON 2/20/2015 MY PARKED TOYOTA WAS HIT IN THE FRONT BUMPER CAUSING DAMAGE. THE PARTY THAT HIT ME CARRIED STATE FARM INSURANCE. THEY ADMITTED FAULT AND SENT ME TO ONE OF THEIR PREFERRED SHOPS. THE SHOP INFORMED ME THAT STAE FARM WOULD NOT ALLOW THEM TO INSTALL A NEW BUMPER SINCE MY VEHICLE HAS 10,753 MILES ON IT. STATE FARM FORCED THEM TO SOURCE A USED BUMPER, EVEN THOUGH THIS IS PART OF THE TOYOTA SAFETY SYSTEM. I WOULD NOT ALLOW THE USED PART TO BE INSTALLED. SENATOR RICHARD BLUMENTHAL LAST WEEK ASK THE ATTORNEY GENERAL AND DOJ TO INVESTIGATE THIS PRACTICE OVER SAFETY CONCERNS. THESE USED PARTS HAVE NOT BEEN TESTED OR CERTIFIED AS SAFE BY THE ORIGINAL MANUFACTURER.