NHTSA Complaint #10690831 — 2013 DODGE CARAVAN

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10690831
Vehicle	2013 DODGE CARAVAN
Component	ELECTRICAL SYSTEM
Date of Incident	October 20, 2014
Date Filed	February 26, 2015
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

DODGE GRAND CARAVAN 2013 CREW PURCHASED FROM DEALER USED IN 10/2014. UPON FIRST SERVICE VISIT TO SAME DEALERSHIP AS KEYS WERE HANDED OVER, OWNER INFORMED OF POTENTIAL ELECTRICAL MALFUNCTION WITH 3RD ROW SEAT WINDOWS, AND DEALER WAS INFORMED BY MANUFACTURE TO DISCONNECT POWER SOURCE DUE TO POSSIBLE SHORT/FIRE. OWNER WAS NOT INFORMED UPON PURCHASE, NOR WAS THIS RECALL DOCUMENTED ON/IN PAPERWORK FROM DEALERSHIP. OWNER HAS CALLED DEALERSHIP X2 AND DODGE X1, SAME RESPONSE: THE MANUFACTURE CANNOT/HAS NOT BEEN ABLE TO DETERMINE THE "FIX"! OWNER ALLEGEDLY WAS PLACED ON A LIST THE ESCALATES THE CONCERN TO A "PRIORITY" STATED DODGE CSR. OWNER HAS NOT RECEIVED ANY OFFICIAL NOTIFICATION FROM DEALER OR MANUFACTURE. THE TIME ELAPSED IS UNREASONABLE AND UNACCEPTABLE! OWNER HAS CONTACTED NC ATTORNEY GENERALS OFFICE AND SUBMITTED DEALERSHIP COMPLAINT, AND HAS BEEN REFERRED TO NHTSA. THANK YOU THIS OPPORTUNITY. *TR

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