NHTSA Complaint #10690167 — 2012 CHRYSLER 300

WE LEFT OUR HOME TO RUN AN ERRAND AWAY FROM HOME. WE WERE ON OUR WAY BACK HOME WHEN IN MY CAR WE HEARD A BELL OR LIKE A RING.. ALL OF A SUDDEN OUR CAR STALLED IN THE STREET WHILE WE WERE DRIVING IT CAR TURNED OFF AND MY HUSBAND COULD NOT GET IT IN GEAR OR STOPPED. THE RADIO TURNED OFF THE LIGHTS WENT OFF & HEATER CAME ON I STARTED SMELLING SOMETHING BURNING AND THEN MY HUSBAND TRIED TO START THE CAR IT STARTED THEN STOPPED AND THEN HE WASN'T ABLE TO STOP IT MY DAUGHTER AND I STARTED FLIPPING OUT BOTH CRYING WE WERE SCARED IN TRAFFIC AND OUR CAR JUST STOPPED AND WE COULD NOT EVEN GET IT OUT OF NEUTRAL. WE CALLED THE ROADSIDE ASSISTANCE AND A WRECKER CAME IN THE MEAN TIME WE ARE BROKEN DOWN IN A VERY BAD OF TOWN STRANDED. WE HAD THE CAR TOWED TO TOMBALL DODGE WHERE WE BOUGHT IT FROM. WE LET THE DEALERSHIP KNOW THAT THIS IS OUR ONE AND ONLY CAR AND WE HAVE NO OTHER MEANS OF TRANSPORTATION AND WE NEEDED EVERYTHING HANDLED QUICKLY AND WE NEED A RENTAL CAR OR A COURTESY CAR OR SOMETHING. DEALERSHIP TOLD US THEY HAVE TO GET WITH CHRYSLER AS THERE WAS A RE-CALL ON THE ALTERNATOR - WE ALSO CALLED THE CHRYSLER RECALL ASSISTANCE TEAM AND TOLD THEM WHAT HAS HAPPENED AND THEY SAID THE DEALERSHIP HAS CALLED THEM. PROBLEM IS WE LOOKED THE RECALL UP ON SAFERCAR AND THERE IS NO REMEDY NOT YET AVAILABLE SO ACCORDING TO THE CHRYSLER RECALL CENTER THEY WILL BE PUTTING ON ANOTHER DEFECTIVE ALTERNATOR SINCE REMEDY IS NOT AVAILABLE. VERY VERY UNSAFE AND CAN'T SEEM TO GET ANY ANSWERS FROM ANY ONE. IN THE MEAN TIME I AM THE ONE SUFFERING HERE A. WITH NO CAR AND B NOT EVEN A RENTAL DUE TO THE FACT THAT CHRYSLER CAN'T FIGURE IT OUT. IN THE MEANTIME ME AND MY DAUGHTER WILL BE DRIVING IN AN UNSAFE VEHICLE UNTIL CHRYSLER HAS A REMEDY. THANK GOD! WE HAD JUST EXITED THE FREEWAY AND WERE DOWN ON FEEDER OR OUR CAR WOULD HAVE SHUT DOWN ON A MAJOR HIGHWAY AND WE COULD HAVE BEEN KILLED. *TR