NHTSA Complaint #10690127 — 2014 JEEP CHEROKEE

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	10690127
Vehicle	2014 JEEP CHEROKEE
Component	VISIBILITY/WIPER
Date of Incident	January 30, 2015
Date Filed	February 23, 2015
Mileage	7,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

ON 1/30/15 WHILE CLEARING SNOW OFF MY 2014 CHEROKEE, THE WIPER SNAPPED BACK AND LEFT A MAJOR CRACK IN MY WINDSHIELD THAT GOES FROM EDGE TO EDGE, AND ALMOST ALL THE WAY UP AS WELL. THE IMPACT WAS NOT THAT FORCEFUL AT ALL. I HAVE NOW BEEN WAITING 26 DAYS FOR A REPLACEMENT AS OF TODAY. ON SATURDAY 2/21/15 I SPOKE WITH SOMEBODY AT A CHRYSLER FACTORY IN DETROIT AND THEY SAY THEY HAVE OVER 900 OF THESE PARTICULAR WINDSHIELDS ON BACKORDER AND MAY NOT BE AVAILABLE TILL APRIL. SOUNDS TO ME LIKE IF THEY HAVE THAT MANY BACKED UP, THERE MUST BE A FAULT OR DEFECT IN THE DESIGN OR MANUFACTURE OF THIS PARTICULAR WINDSHIELD. IT HAS A BUILT IN WIPER DE-ICER. ONLY THAT ONE IS NOT AVAILABLE, THE WINDSHIELD WITHOUT THAT OPTION IS AVAILABLE. BUT SINCE THIS AN OPTION I PAID EXTRA FOR, I WANT IT BACK. AGAIN, IS THERE ANY WORD ON THIS BEING AN ONGOING ISSUE? ARE THESE WINDSHIELDS DEFECTIVE, AND IS THIS RECALL MATERIAL? *TR

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