NHTSA Complaint #10689932 — 2012 CHEVROLET EQUINOX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10689932
Vehicle	2012 CHEVROLET EQUINOX
Component	STEERING
Date of Incident	February 1, 2013
Date Filed	February 23, 2015
Mileage	36,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

AFTER 36K MILES, THE CAR STEERING WOULD STICK AND SLIP. PA DEALER COULD NOT REPLICATE AS THIS WOULD HAPPEN AT HIGHER SPEED 65MPH. BUT, UNDER EXTENDED WARRANTY, THE DEALER REPLACED THE STEERING RACK DUE TO A TECHNICAL BULLETIN REPORT ABOUT STEERING STICKING/SLIPPING. THE PROBLEM WENT AWAY AND CAME BACK AFTER 36K MORE MILES ON THE NEW STEERING RACK. CAR IS AT VA DEALER TODAY FOR DIAGNOSTIC TEST AS I MOVED. CAR ALSO HESITATES AND JERKS BACK WHEN ACCELERATING AND HAS DONE THAT SINCE A YEAR AFTER OWNED VEHICLE. LOVE THE CAR DESIGN BUT I AM AFRAID TO DRIVE IT AS I FEEL LIKE I DON'T HAVE CONTROL OVER STEERING. AT TIMES STEERING FEELS LOOSE CAR HAS SLIPPED ON ICE AND CANNOT CONTROL STEERING. I'M VERY DISAPPOINTED AND FEEL THE STEERING DESIGN IS POOR. STEERING RACK DESIGN IS A SIMPLE CONCEPT AND DON'T UNDERSTAND WHY THIS IS A POOR DESIGN. I'M SKEPTICAL ABOUT KEEPING THE CAR AS I DON'T FEEL SAFE DRIVING. *TR

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