NHTSA Complaint #10689878 — 2007 NISSAN ALTIMA

I TOOK MY NIECE TO THIS CRAPPY DEALERSHIP TODAY TO GET HER CAR SERVICED BECAUSE SHE HAS A RECALL TO REPLACE THE EXHAUST MANIFOLD. I SPOKE WITH [XXX] ON FEB 18 AT 0245P TO SCHEDULE AN APPOINTMENT. WELL WE ARRIVED TODAY AT 0730HRS THIS MORNING. FIRST OFF SERVICE PERSON [XXX] SPOKE WITH HER(NIECE) AND CONVINCED HER SHE NEEDED TO HAVE DIAGNOSTICS RAN ON HER VEHICLE. I CANCELLED THAT IDEA BECAUSE WE ALREADY HAD ESTABLISHED ON THE 18TH THAT THERE WAS A RECALL FOR THE EXHAUST MANIFOLD(SULEV EMISSIONS ALT 07-08). THAT WAS $110.00 HE WASN'T MAKING.. AFTER WE SAT FOR 2.5 HRS., THIS JOKER RETURNS TO TELL ME THAT IT TOOK HIS MECHANIC 2 HOURS TO FIND A RECALL ON THE VEHICLE. MIND YOU WE KNEW ABOUT IT AND THAT'S WHY WE WERE THERE TO BEGIN WITH AND TWO IT WAS A BS LINE HE WAS TRYING TO GET AWAY WITH. I SPOKE WITH [XXX] (SHE TOO BRUSHED ME OFF) WHO INFORMED ME TO SPEAK WITH A STAND IN STUPIDVISOR NAMED [XXX]. WELL IT DIDN'T GET ANY BETTER BECAUSE AFTER BEING TOLD BY VICTOR IT WOULD TAKE 4-5 HOURS TO DO BUT ONLY AFTER THEY TOOK CARE OF THE OTHER AFTERNOON CUSTOMERS THAT HAD LATER TIME SLOTS, [XXX] SAID THEY WERE NOT GOING TO DO IT. NOW IM HEATED AFTER BEING JERKED AROUND ALL [XXX] DAY, YOU'RE TELLING ME ITS NOT GOING TO GET DONE??? I TOLD THE TO BRING MY CAR OUT AND I WANTED PAPERWORK. VICTOR [XXX] ATTEMPTED TRIED COVER HIS [XXX] BY SAYING ON THE PAPERWORK THAT WE DECLINED SERVICED AFTER WE WERE TOLD BY HIM AND THE SUPERVISOR [XXX] THAT IT WASN'T GONNA HAPPEN. TACKY TACKY TACKY... IVE PURCHASED 4 CARS FROM THESE CLOWNS AT THIS DEALERSHIP SINCE 2001. WELL THEY JUST LOST MY BUSINESS AND MY LOYALTY TO THE DEALERSHIP. I WONT SEND ANYONE THERE AGAIN.. VERY UNPROFESSIONAL AND THEY ARE LIARS. MY MONEY WILL BE WELL SPENT ELSEWHERE. NOT ONLY DO WE HAVE TO FIND ANOTHER NISSAN DEALER, SHE IS FORCED TO OPERATE AND UNSAFE VEHICLE WITH A SIX YEAR OLD SON. SHAME ON RT 22 NISSAN.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR