NHTSA Complaint #10684243 — 2015 JEEP PATRIOT

ON ABOUT JANUARY 15, 2015, LESS THAN 2 MONTHS AFTER PURCHASE AND WITH LESS THAN 1500 MILES, THIS VEHICLE ACCELERATED OUT OF CONTROL & I WAS UNABLE TO GET IT TO RESPOND BY BRAKING. THE VEHICLE WAS BROUGHT TO BURDICK CHRYSLER JEEP IN CICERO, NY WHERE IT WAS PURCHASED & THEY WERE UNABLE TO PROPERLY DIAGNOSE/REPAIR THE VEHICLE & SAID THERE WAS NOTHING WRONG WITH IT.WHILE TRAVELING ON FEB 5 I EXPERIENCED AN ISSUE WITH THE CRUISE CONTROL NOT 'STAYING' WHERE IT WAS SET- CONTINUING TO ACCELERATE,THEN INSTEAD ABOUT 1/2 WAY TO OUR DESTINATION, I STARTED TO EXPERIENCE RANDOM ISSUES SUCH AS ATTEMPTING TO ACCELERATE AND THE VEHICLE BEHAVING AS IF IT WAS IN NEUTRAL. I LOCATED THE JEEP DEALER CLOSEST TO MY DESTINATION, SAFFORD CHRYSLER JEEP IN VA, & DROPPED THE VEHICLE OFF. SAFFORD HAD THE VEHICLE THE ENTIRE DAY OF FRIDAY, 2/06/15, & WAS UNABLE TO PROPERLY DIAGNOSE/REPAIR THE VEHICLE- SAYING THEY COULD NOT FIND ANYTHING WRONG WITH IT. UPON RELEASING THE VEHICLE BACK TO US, HAVING DRIVEN ONLY APPROX.10 MILES, MY COUSIN HAD NEAR-DEATH EXPERIENCE IN HEAVY TRAFFIC, THE VEHICLE BEGAN AGAIN ACCELERATING OUT OF CONTROL & WOULD NOT RESPOND TO NORMAL BRAKING WHILE MY COUSIN WAS DRIVING. WE CONTACTED JEEP CUSTOMER CARE BY PHONE TO REPORT THESE ISSUES THE EVENING OF FRIDAY, 2/06. THE JEEP IS CURRENTLY AT SAFFORD CHRYSLER JEEP IN SPRINGFIELD, VA, HAVING BEEN TOWED THERE ON SATURDAY, 2/07. WE WERE TOLD BY SAFFORD THAT THEY FOUND AN ERROR MESSAGE OF SOME SORT INDICATING THE GAS AND BRAKE WERE ENGAGED AT THE SAME TIME, WHICH IS IN KEEPING WITH OUR REPORT OF THE VEHICLE ACCELERATING ON IT'S OWN AND NOT RESPONDING TO BRAKING, BUT THEY WERE UNABLE TO DIAGNOSE OR REPAIR THE PROBLEM THAT DAY OR THE FOLLOWING DAY PRIOR TO OUR DEPARTURE FROM VIRGINIA.THERE HAS BEEN A SERIOUS LACK OF RESPONSE FROM TO BURDICK CHRYSLER JEEP IN CICERO, NY, SAFFORD CHRYSLER JEEP IN SPRINGFIELD, VA, &JEEP CUSTOMER CARE. *TR