NHTSA Complaint #10683948 — 2004 MITSUBISHI LANCER

THIS IS WITH REFERENCE TO THE CLIMATE CONTROL PANEL, THE KNOB TO TURN SYSTEM TEMPERATURE FROM COLD TO HEAT, WITH TIME THE KNOB GOT STIFF AND IT WAS VERY HARD TO TURN FROM COLD TO HEAT, FOR YEARS I HAVE HAD TO PLAY WITH IT EVERY TIME I NEEDED TO USE IT TO SWITCH TO THE TEMPERATURE I DESIRED ACCORDING TO THE WEATHER, ESPECIALLY IN THE RAIN AND WHEN GOING FROM SUMMER TO WINTER. FINALLY THE KNOB BROKE OFF AND NOW I AM NO LONGER ABLE TO TURN IT MAKING IT "IMPOSSIBLE" TO DEFROST THE WINDOWS, ESPECIALLY WHEN IT RAINS AND THEY GET FOGGY FROM THE HUMIDITY OR EARLY IN THE MORNING DURING THE COLD WINTER MONTHS WHICH RESULTS IN UNSAFE DRIVING AS IT IMPAIRS MY VISION TO THE POINT THAT I NEED TO ROLL DOWN MY WINDOWS WHILE I AM DRIVING WHICH IS QUITE DANGEROUS. ONLY THE REAR WINDOW DEFROST WORKS BECAUSE IT IS CONTROLLED BY A DIFFERENT KNOB. I HAVE READ ON SEVERAL WEBSITES THAT THIS INCIDENT HAS HAPPENED TO A GREAT AMOUNT OF OTHER MITSUBISHI LANCER OWNERS, WITH MODELS BETWEEN 2002-2005 AND FOR THE EXACT KNOB, THE ONE FOR THE CLIMATE CONTROL. THERE ARE 2 OTHER KNOBS TO CONTROL THE FAN AND DIRECTION OF AIR THAT WORK PERFECTLY AND NO REPORTS ON BEING STUCK OR BROKEN ON THOSE TWO. IT SEEMS THAT THE TEMPERATURE CONTROL KNOB IS THE ONLY ONE GETTING STIFF AND BREAKING OFF WITH TIME, SO IT MORE THAN LIKELY IS A FACTORY DEFECT WITH THE KNOB OR THE WHOLE PART. I HAVE ALWAYS BEEN ABLE TO STOP WHEN RAINING AND SO FAR I HAVE NOT HAD ANY ACCIDENTS ON ACCOUNT OF THIS BUT I AM NOT SURE IF OTHER CONSUMERS HAVE HAD THE SAME GOOD LUCK. IS MITSUBISHI ALREADY TAKING ANY ACTION TO FIX THIS PROBLEM? WHAT CAN WE, AS CUSTOMERS, DO TO GET IT FIXED? *TR