NHTSA Complaint #10683878 — 2009 DODGE CARAVAN

WHILE DRIVING DOWN ONE OF THE MAIN STREETS IN TRAVERSE CITY, MICHIGAN, I SLOWED DOWN TO MAKE A RIGHT HAND TURN. IN THE MIDDLE OF THE TURN THE CAR STALLED AND I CAME WITHIN INCHES OF SMASHING INTO A CAR WAITING IN THE LEFT HAND TURN OF THE STREET ONTO WHICH I TURNED. I HAVE HAD THE CAR IN THE LOCAL DODGE DEALERSHIP WHERE THEY HAVE GONE OVER THE CAR WITH A FINE TOOTHED COMB AND SAY THE PROBLEM IS CONSISTENT WITH AN ISSUE WITH THE STARTING MECHANISM FOR WHICH DODGE PUT OUT A RECALL IN 2011. DODGE HAS NOT PROVIDED THE PART/PARTS WHICH ARE REQUIRED TO SOLVE THE PROBLEM. THIS STALLING HAS OCCURRED ONCE SINCE THE FIRST TIME AND DODGE CONTINUES TO IGNORE THE REQUEST FOR PART/PARTS TO THE DEALERSHIP. THE DEALERSHIP AGREES THE PROBLEM IS CONSISTENT WITH THE RECALL DESCRIPTION. SINCE DODGE HAS ALREADY ADMITTED THAT THIS MAKES THE CARAVAN AN UNSAFE VEHICLE TO DRIVE, BUT CONTINUES TO NOT SUPPLY THE FIX, I AM AT A LOSS AS WHAT TO DO. I CERTAINLY AM NOT SAFE DRIVING THE VEHICLE. I LIVE WITH THE FEAR THE STALLING WILL OCCUR AT A PLACE OR TIME WHEN SERIOUS CONSEQUENCES WILL OCCUR. I DO NOT WANT TO FEEL TRAPPED AT HOME, BUT I DO NOT WANT TO DRIVE AN UNSAFE VEHICLE, EITHER. I CONTACTED DODGE CUSTOMER SERVICE AND TOLD THEM MY PROBLEM. THEY WOULD OFFER NOTHING BUT THEIR WISH THAT I STAY SAFE. HOW CAN DODGE CONTINUE TO REFUSE TO SEND REPAIR PART/PARTS? DO I HAVE TO BE INJURED, OR DIE OR INJURY OR KILL SOMEONE ELSE BEFORE ACTION IS TAKEN? THIS IS NOT RIGHT. WHAT STEPS CAN I TAKE TO ENSURE MY CARAVAN GETS REPAIRED BEFORE ANY OF THESE HAPPEN? SINCE THE RECALL WAS IN 2011 AND IT IS NOW 2015, CAN I NOT ASSUME A REASONABLE TIME HAS PASSED TO EXPECT REPAIR? I AM A 64 YR. OLD WIDOW OF A NAVY VET ON A LIMITED INCOME AND AM AT A TOTAL LOSS WHERE TO TURN FOR HELP TO STAY SAFE. PLEASE HELP. *TR