NHTSA Complaint #10683779 — 2015 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10683779
Vehicle 2015 SUBARU OUTBACK
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 2,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I WARMED THE CAR UP AND DROVE TO SHOPRITE. TWENTY MINUTES LATER I RETURNED TO THE CAR TO PUT THE STUFF AWAY TO GO HOME. WHEN I PRESSED THE BUTTON TO START THE CAR ONLY THE RADIO STARTED AND THE MESSAGE FLASHED KEYLESS START UP DEACTIVATED SEE MANUAL. I SAW THE MANUAL COULD, JUST ABOUT UNDERSTAND IT, DID WHAT IT TOLD ME NOTHING CHANGED. I CALLED ROADSIDE ASSISTANCE AT SUBARU AND THE LADY SAID IT WAS MY BATTERY EVEN THOUGH I TOLD HER WHAT THE MESSAGE SAID ON THE SCREEN. SHE SENT SOMEONE TO JUMP THE BATTERY .WHEN HE ARRIVED 50 MINUTES LATER THE CAR STARTED PERFECTLY. I CALLED SUBARU SERVICE AT MY DEALERSHIP ,THAT I HAVE USED SINCE 1979. THE PERSON I SPOKE TO SAID HE KNOWS NOTHING ABOUT IT. I LOOKED ON LINE AT THE SUBARU FORUM AND FOUND OTHERS EXPERIENCING THE SAME OR SIMILAR MESSAGE. I AM INCLUDING THEIR WEBSITE HTTP://WWW.SUBARUOUTBACK.ORG/FORUMS/66-PROBLEMS-MAINTENANCE/220162-2015-OUTBACK-NOT-STARTING. I WANT TO KNOW IF THE CAR RESETS ITSELF. NO ONE CAN TELL ME AT SUBARU (GLANNZMANS) I HAVE DRIVEN SUBARU SINCE 1979 AND THEY STARTED ALL THE TIME. THIS IS THE EYESIGHT MODEL SUPPOSEDLY REALLY SAFE BUT I DO NOT KNOW WHEN I LEAVE MY HOUSE IF THE CAR WILL START . I MAKES ME FEEL NOT VERY SAFE. *TR

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