NHTSA Complaint #10683662 — 2006 MERCURY MILAN

WHILE DRIVING AT 40-50MPH AND THEN TRYING TO ACCELERATE TO PASS OR GO UPHILL THE TRANSMISSION WOULD CLUCK OUT OF GEAR AND THEN SLAM BACK IN VIOLENTLY. IT WAS SO VIOLENT THAT IT SNAPPED THE TRANSMISSION TORQUE MOUNT. WHEN IT DOES THIS THE CAR LUNGES FORWARD WITH LOSS OF POWER AND THEN SNAPS BACK WHEN IT SLAMS BACK INTO GEAR. I TOOK IT TO A TRANSMISSION SPECIALIST AND AFTER CONSULTING WITH SONNAX TECHNICAL SUPPORT, THE ONLY SOLUTION IS TO REPLACE THE VALVE BODY AND UPDATE THE PCM/TCM WITH THE LATEST SOFTWARE. HOWEVER, THEY DID SAY THAT THERE WAS NO GUARANTEE THAT THIS WOULDN'T HAPPEN AGAIN BECAUSE AISIN/FORD HAVE NOT FIGURE OUT HOW TO FIX THE ISSUE WITH THE VALVE BODY, THEY KEEP THROWING UPDATES AT THE PROBLEM BUT BUY THEN DAMAGE HAS ALREADY BEEN DONE AND FORD WONT DO ANYTHING ABOUT IT. THIS IS NOT JUST A CONSUMER COMPLAINING, THIS IS A CONSUMER THAT BELIEVES THAT THIS IS A SAFETY ISSUE AND AISIN/FORD SHOULD STEP UP AND RECALL THIS VALVE BODY AND FIX THE ISSUE AT NO COST TO THE CONSUMER BECAUSE THEY KNEW THAT THERE WAS A PROBLEM WITH THAT TRANSMISSION BUT IGNORED IT AND KEPT THROWING UPDATES AT IT INSTEAD OF DOING THE RIGHT THING AND RECALLING IT AND FIXING IT. I SHOULD NOT HAVE TO PAY TO FIX A FAULTY PART WITH SOMETHING THAT IS NOT GUARANTEED TO WORK. FORD STEP UP AND DO THE RIGHT THING. *TR