NHTSA Complaint #11478187 — 2006 MERCURY MILAN

The contact owns a 2006 Mercury Milan. The contact stated while his 16-year-old daughter was driving in traffic and was making a complete stop while she was depressing on the brake pedal, the vehicle failed to stop. The contact stated that his daughter desperately depressed on the brake pedal and felt the brake pedal travel the floorboard but failed to respond causing her to strike the hitch of the vehicle in front of her causing front damage to the vehicle. No major injuries were reported and no police report was filed. The vehicle was towed to the dealer and the contact explained to the dealer that the vehicle experienced the same failure as recall NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic), the dealer stated that the VIN was not included in the recall and that there was no failure with the brakes. The manufacturer was not notified of the failure. The failure was approximate 150.000.