NHTSA Complaint #10683387 — 2006 PONTIAC G6

I TOOK MY VEHICLE TO BE INSPECTED BY A EXXON MECHANIC AND HE INFORMED ME OF ONE OF THE RECALLS ON MY VEHICLE (ELECTRICAL POWER STEERING). I CONTACTED THE NEAREST GM DEALERSHIP IN MY AREA REQUESTING INFORMATION ON THE RECALL PROCESS. A MEMBER OF THE SERVICE TEAM INFORMED ME OF 3 OPEN RECALLS ON MY CAR. I ASKED HER WHAT ARE MY OPTIONS. SHE SAID THE RECALL PARTS CAN BE REPLACED FREE OF CHARGE AT THEIR DEALERSHIP. I ASKED HER IF REPLACING THE CAR OR BEING REIMBURSEMENT WAS AN OPTION. SHE SAID SHE NEVER HEARD OF THAT. AFTER HER DENYING IF THAT WAS EVEN AN OPTION SHE LATER INFORMED ME THAT GETTING REIMBURSED WAS A LENGTHY PROCESS. I ASKED HER TO POINT ME IN THE RIGHT DIRECTION. I WAS GIVEN GENERAL MOTORS RECALL NUMBER. I CONTACTED GM AND WAS GIVEN THE RUN AROUND AFTER EXPLAINING MY STORY TO SEVERAL AGENTS. FINALLY AN AGENT CONTACTED ROADSIDE ASSISTANCE AND THE VEHICLE TOWED TO A DEALERSHIP. THAT OCCURRED AROUND 11AM. I DIDN'T HEAR ANYTHING FROM GM OR THE DEALERSHIP UNTIL 3 PM THE NEXT DAY. WHEN I CALLED THE DEALERSHIP THE SERVICE GUY HAD NO IDEA WHAT THE CAR WAS THERE FOR. MY CAR WAS AT THE DEALERSHIP FOR OVER 24 HOURS WITH KNOW CONTACT INFO OR SERVICE REQUEST. I CALLED [XXX] AT GM AND THEY HAD NO IDEA WHERE MY CAR WAS. THE CAR WAS ORIGINALLY SUPPOSED TO BE SENT TO CRISWELL CHEVY DEALERSHIP. I INFORMED HIM IT WAS AT KING BUICK GMC. WE FURTHER DISCUSSED WHAT I WANTED TO COME OUT OF THIS AND I LET HIM KNOW I FELT UNSAFE DRIVING THE CAR WITH POWER STEERING AND TRANSMISSION ISSUES. HE REPEATEDLY ASKED IF I WAS SURE I WANTED TO BE DONE WITH THE CAR. HE ALSO SAID HE WOULD TRY HIS BEST TO RESOLVE THE ISSUE BUT FIRST I NEEDED TO GIVE PERMISSION TO REPLACE THE RECALL PARTS WHEN WE SPEAK WITH THE DEALERSHIP IN THE AM. I SPOKE WITH THE DEALERSHIP THE NEXT MORNING REQUESTING A LOANER VEHICLE AND WAS TOLD I CAN NOT GET ONE BECAUSE MY CAR IS OUT OF WARRANTY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR