NHTSA Complaint #10683220 — 2004 INFINITI FX35

INFINITI DASHBOARD BUBBLING EXCESSIVELY CAUSING GLARE WHILE DRIVING. I JUST RECEIVED MY THIRD DENIAL TO MY THIRD WRITTEN REQUEST TO INFINITI CONSUMER AFFAIRS TO REPLACE MY BUBBLING DASHBOARD. I INITIALLY CONTACTED THE DEALER IN 2012 WHEN I HEARD ABOUT A DASHBOARD RECALL. I WAS INFORMED MY SPECIFIC VEHICLE WAS NOT PART OF THE RECALL. I WAS ALSO TOLD ABOUT A WARRANTY EXTENSION THAT MAY HAVE CARED FOR THE ISSUE; HOWEVER, BOTH THE INITIAL AND EXTENDED WARRANTY HAD EXPIRED AT THAT POINT. I WAS NEVER INFORMED OF A RECALL OR A WARRANTY EXTENSION BY INFINITI. EACH TIME I REQUESTED REPLACEMENT, INFINITI RESPONDED PROMPTLY VIA PHONE - NOTHING WAS PROVIDED IN WRITING. EACH TIME, THE REPRESENTATIVE WAS POLITE AND PROFESSIONAL AND RESPONDED WITH THE SAME SCRIPT - THEY WERE SORRY THERE WAS NOTHING THEY COULD DO AND THEY REALIZED THIS WAS NOT THE OUTCOME I WAS HOPING FOR. MY CONTENTION IS THAT THE DASHBOARD AND MATERIALS ARE DEFECTIVE AND INFINITI SHOULD TAKE OWNERSHIP OF THIS ISSUE AND FIX IT AT THEIR EXPENSE. OBVIOUSLY, IT WAS A KNOWN ISSUE SINCE THERE WAS A RECALL ASSOCIATED WITH THE DASHBOARDS BUBBLING. WHY MY VEHICLE WAS EXCLUDED BY THE RECALL IS A MYSTERY TO ME. TO CONFUSE THE ISSUE, THEY POINTED TO THE MILEAGE OF MY VEHICLE AND THE FACT THAT I DID NOT HAVE THE VEHICLE SERVICED AT THE DEALER AFTER THE ORIGINAL WARRANTY HAD EXPIRED. NEITHER POINT SHOULD BE RELEVANT TO A NON-WEAR-AND-TEAR ITEM LIKE A DASHBOARD. AT THIS POINT, THE BUBBLING AND DETERIORATION IS SO BAD THAT IT HAS BECOME A SAFETY ISSUE. THERE IS NOW A GLARE THAT WHEN DRIVING IN BRIGHT AND SUNNY CONDITIONS THAT NEGATIVELY IMPACTS FORWARD VISION. I AM REQUESTING ASSISTANCE TO GET INFINITI TO TAKE RESPONSIBILITY FOR THEIR PRODUCT AND HAVE THEM REPLACE THE DEFECTIVE DASHBOARD AT THEIR EXPENSE. AS STATED, THIS IS NOW A SAFETY CONCERN THAT IMPACTS NOT ONLY MY VEHICLE, BUT OTHERS ON THE ROAD. *TR