NHTSA Complaint #10683145 — 2008 HONDA ODYSSEY

WE OWN A 2008 HONDA ODYSSEY EX THAT SHOULD HAVE BEEN INCLUDED IN THE RECALL FOR THIS SAFETY ISSUE, AS IT HAS BEEN DISCOVERED THAT THE POWER LIFT GATE CAN FAIL AS THE STRUTS ARE LEAKING PRESSURIZED GAS. THE REASON THE RECALL COME TO OUR ATTENTION IN THE FIRST PLACE IS BECAUSE THE POWER LIFT GATE ON OUR VEHICLE HAS FAILED AND HAS INJURED AN EMPLOYEE. UPON OUR OWN RESEARCH, WE ENTERED OUR VIN NUMBER INTO YOUR DATABASE TO CHECK FOR ANY RECALL NOTIFICATIONS, AND THE WEBSITE STATED OUR VIN NUMBER WAS INVALID. HOWEVER, WHEN SEARCHING ON YOUR WEBSITE FOR RECALLS FOR THE 2008 HONDA ODYSSEY, IT IS CLEAR THAT A RECALL HAS BEEN ISSUED ON 2/16/2012 WITH A NHTSA RECALL NUMBER OF 12V-062. WE THEN CONTACTED THE WHERE WE HAD PURCHASED OUR VEHICLE. THEY DENIED ANY RECALL FOR THE POWER LIFT GATE ISSUE AND FAILED TO HELP US RESOLVE THIS MAJOR SAFETY ISSUE. *TR