NHTSA Complaint #10682162 — 2013 HONDA ODYSSEY

WHEN DRIVING - OUR TRACTION CONTROL AND ENGINE LIGHT HAS COME ON SEVERAL TIMES AND THE ENGINE HAS BEEN SO ROUGH THAT WE HAD TO STOP AND LET IT COOL DOWN BEFORE TAKING IT IMMEDIATELY HOME. THE FIRST TIME WE TOOK IT IN - WE WERE TOLD THAT "SOMETHING" (DIRT) MAY HAVE GOTTEN INTO THE PISTON CHAMBER AND CAUSED A MISFIRE OF THE SPARK PLUGS, BUT THAT WE SHOULD BE OK. THEN IT HAPPENED AGAIN AND AGAIN, BUT BECOMING MORE FREQUENT BETWEEN RESETTING THE CODES. WE WERE TOLD JUST TO REPLACE SPARK PLUGS 1 & 2. THEN AS WE WERE HAGGLING WITH HONDA OVER THE PHONE ABOUT WARRANTY COVERAGE AND THE FACT THAT THE LIGHT WAS CONTINUING TO COME ON - IT HAPPENED AGAIN BUT WORSE: THE ENGINE LIGHT WAS FLASHING AND IT WAS SOUNDING WORSE, SO WE DID NOT DRIVE IT UNTIL WE COULD GET IT SERVICED. WHEN IN THE SHOP THIS TIME - WE WERE TOLD AFTER THE DIAGNOSTIC THAT THE VAN NEEDED A NEW SHORT BLOCK DUE TO FAULTY PISTONS/PISTON RINGS AND IT WAS COVERED UNDER A RECALL/WARRANTY. THEN, AFTER WE LEFT THE VEHICLE AT THE DEALER FOR A WEEK WAITING FOR THEM TO GET THE PARTS AND FIX IT - WE CALLED TO PICK IT UP. BUT THIS TIME - THEY SAID WE WERE NOT COVERED, AND ALL THEY WOULD DO IS REPLACE THE SPARK PLUGS 1 THROUGH 4 - UNDER WARRANTY. *TR