NHTSA Complaint #10681053 — 2008 MERCEDES BENZ C300

I DROVE TO WORK ON THE 29TH, AND TO AND BACK AN APPOINTMENT, I WENT TO LEAVE WORK THAT EVENING AND MY CAR WOULD NOT START. THE WAS NO INDICATION THAT THERE WAS A PROBLEM. AND WE WERE IN THE MIDDLE OF AN ICE STORM, I CALLED MERCEDES ROAD SIDE ASSISTANCE AND I GUESS MY ASSISTANCE EXPIRED SO THEY TOLD ME IT WOULD BE $175 TO TOW MY CAR, SO I USED MY VERIZON ROADSIDE ASSISTANCE TO PICK UP AND TAKE TO A FRIENDS SHOP TO FIX BUT BECAUSE OF THE STORM I WAS NOT ABLE TO GET MY CAR PICKED UP FOR 25 HOURS AND SINCE IT WAS FRIDAY NIGHT BY THAT TIME MY CAR DIDN'T GET LOOKED AT BY MY FRIENDS REPAIR SHOP UNTIL MONDAY 4 DAYS LATER I FIND OUT THAT THE VEHICLE CANT BE FIXED BY ANYONE ELSE BUT MERCEDES, BECAUSE EVERYTHING IN THE CAR IS SEIZED UP AND NO ONE KNEW HOW TO GET IT UNSEIZED. SO MONDAY AT NOON I CALLED MERCEDES ROADSIDEAGAIN TO GET THE CAR TOWED AGAIN. BECAUSE OF THE WONDERFUL CUSTOMER SERVICE FROM THE ROADSIDE ASSISTANCE TEAM AT MERCEDES THEY ENDED UP SENDING 3 TOW TRUCKS OVER TO PICK MY CAR UP, THE FIRST ONE SHOWED UP AFTER MY FIRST SHOP CLOSED, THE SECOND TOW TRUCK WAS UNABLE TO PICK UP THE CAR BECAUSE THEY DIDN'T KNOW IT WOULDN'T GO INTO GEAR SO FINALLY ANOTHER 24 HOURS HAD PAST BEFORE THEY GOT MY CAR WHICH IS 1/4 OF A MILE AWAY FROM THE REPAIR SHOP WHERE IT WAS. MY CAR HAS BEEN BROKE FOR ALMOST A WHOLE WEEK KNOW AND STILL KNOW ONE KNOWS WHAT IS WRONG WITH THE CAR IN THE MEAN TIME THE DEALERSHIP HAS NO LOANER CAR FOR ME TO USE AND I SPENT 3 HOURS SITIING IN A DISABLED CAR IN AN ICE STORM WAITING FOR SOMEONE TO COME AND GET ME. IT REALLY SOUNDS LIKE THE SAME PROBLEM EVERYONE ELSE ON THIS SITE HAS EXPERIENCED WHO KNOWS HOW LONG IT WILL TAKE THEM TO KFIGURE IT OUT AT THIS PACE, I WILL UPDATE THIS IF I EVER FIND OUT. *TR