NHTSA Complaint #10681003 — 2014 DODGE CHALLENGER

I PURCHASED MY 2014 DODGE CHALLENGER R/T 6 SPEED MANUAL TRANSMISSION ON JANUARY 6TH 2014. THIS WAS MY DREAM CAR AND I NEVER THOUGHT I COULD AFFORD ONE. SO IT SADDENS ME TO HAVE TO GO TO THIS EXTREME TO GET SOME INVOLVEMENT ON A ISSUE THAT IS BEING IGNORED. MY FIRST SERVICE WAS ON FEBRUARY 11TH.I TOOK THE CAR IN BECAUSE OF ENGINE NOISE. THE DEALER REPLACED THE CATALYTIC CONVERTER THINKING THAT WAS THE NOISE. ON MAY 31ST AT 5,000 MILES THE DEALER REPLACED THE LIFTERS ON THE CAR. THESE DID NOT SOLVE THE ISSUE AND IT WAS GETTING LOUDER. YOU CAN HEAR IT INSIDE THE CAR WHILE DRIVING. I TOOK THE CAR TO ANOTHER DEALER AT AROUND 10,000 MILES WITH THE SAME NOISE COMPLAINT ON NOVEMBER 8TH. I CALLED DODGE CUSTOMER SERVICE AFTER NO RESOLUTION. THEY REFERRED ME BACK TO THE DEALER TO DO A DIAGNOSIS ON THE CAR. I PICKED THE CAR BACK UP ON NOVEMBER 11TH AND THE DEALER INFORMED ME THAT THIS NOISE IS AND I QUOTE "AGREE THAT NOISE IS LOUDER THAN A 15 MODEL BUT NOISE IS STILL THERE IN A 15 MODEL. COMMON NOISE THAT DIFFER SLIGHTLY FROM VEHICLE TO VEHICLE. REVIEWED TSB AND STAR CASE. LIFTERS HAD BEEN CHANGED BY ANOTHER DEALERSHIP. CONDUCTED PROCEDURE IN STAR CASE [XXX] AND INSPECTED COMPONENTS FOR FAILURES LISTED IN STAR CASE [XXX]. CONTACTED STAR AND THERE REPLY WAS SLIGHT VALVE TRAIN NOISE/CLATTER IS CHARACTERISTIC OF HEMIS. IF LIKE VEHICLE HAS COMPARABLE NOISE LEVEL NO REPAIR TO PERFORM. NOISE MAY INCREASE SLIGHTLY WITH MILEAGE. I HAVE BEEN BACK TO THE DEALER RECENTLY TO HAVE THIS LOOKED INTO AGAIN WITH NO LUCK. THERE ARE 60+ OF THIS ISSUE DOCUMENTED WITH VIN #S ON A FORUM WHICH I AM A MEMBER OF AND WE ALL WOULD BE MORE THAN HAPPY TO PROVIDE INFORMATION FOR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR