NHTSA Complaint #10680761 — 2015 FORD MUSTANG
SEATS issue reported to NHTSA
Complaint Details
| ODI Number | 10680761 |
| Vehicle | 2015 FORD MUSTANG |
| Component | SEATS |
| Date of Incident | |
| Date Filed | |
| Mileage | 300 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TN |
Consumer Description
PURCHASED BRAND NEW FORD MUSTANG GT PREMIUM 5.0 AUTOMATIC FROM LOCAL FORD DEALER. ON FIRST TEST DRIVE, DID NOT NOTICE PROBLEM. CAR SAT A FEW DAYS PRIOR TO ME LEAVING FOR AN APPROXIMATE 750 MILE RETURN DRIVE HOME FROM VA TO TN. I HAD THE CAR HEATER ON - THE HEATER SEATS ON - NO MODIFICATIONS DONE TO THE CAR - 2 DAYS LATER OUT ON ROAD NOTICED A "STRONG ODOR" ( MORE SPECIFICALLY LIKE "MODEL AIRPLANE GLUE ODOR ). I WAS GETTING DIZZY, SLEEPY, AND VERY NAUSEATED. PULLED OVER RESTED. DROVE CAR WITH WINDOWS DOWN, HEATER ON AS IT WAS COLD. ODOR PERSISTED AND "SICK FEELING" CONTINUED ENTIRE DRIVE HOME. COORDINATING WITH FORD SERVICE CENTER AND BBBAUTOLINE - TOOK THE CAR IN FOR SUB TOTAL OF 5 VISITS TO HAVE ODOR EVALUATED. 6TH VISIT WITH "EXPERT FORD" FIELD TECH WITH SOME SORT OF "DEVICE" TO MEASURE SMELLS ( I ASSUME ) - WHEN I WENT TO PICK UP THE CAR - I ASKED FOR WORK ORDER AND A COPY OF EXPERT'S REPORT. WROTE TO SALES MANAGER REQUESTING THESE REPORTS. I HAVE BEEN DENIED ACCESS TO THESE REPORTS (KIND OF ODD? 6TH VISIT AND ONLY NOW THEY REFUSE TO ISSUE?) BBBAUTOLINE HAS NOW MADE DATE FOR ARBITRATION. TOLD TO BRING CAR IN FOR EVALUATION BY ARBITRATOR - HAVE SUPPORTING DOCUMENTS AS TO WHY.NUMEROUS ARTICLES ADDRESSING TOXIC ODORS - MULTIPLE SENSITIVITY DISORDER.S I'M NOT A SCIENTIST OR AN ENGINEER. JUST A 61 YR OLD MAN WANTING TO ENJOY HIS $44K MUSTANG - CAN'T HAVE TO DRIVE WITH WINDOWS DOWN AND HEATER FULL UP, STILL FEEL LIGHT HEADED AND NAUSEA. ANY SUGGESTIONS APPRECIATED. *TR
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