NHTSA Complaint #10680615 — 2014 LEXUS GX460

AROUND 5000 MILES I NOTICED MY VEHICLE PULLING THE RIGHT. I TOOK THE CAR INTO LEXUS AND ASKED FOR IT TO BE REPAIRED. WHEN I PICKED THE CAR UP IT SEEMED BETTER BUT STILL NOT DRIVING STRAIGHT. I TOOK IT BACK AGAIN AND THEY REPAIRED IT AGAIN. BACK IN JULY AROUND 10000 MILES I NOTICED THE VEHICLE LEANING TO THE RIGHT MORE THAN 1 INCH. I TOOK IT IN FOR REPAIR AND WAS TOLD THEY WERE AWARE OF THE PROBLEM AND WOULD GET BACK TO ME WHEN THEY HAD A RESOLUTION. I FELT UNSAFE DRIVING THE CAR AND FORCED THE ISSUE AND WAS ABLE TO TAKE THE CAR BACK THE NEXT DAY AND GET A LOANER. 2 WEEKS LATER MY CAR WAS ABLE TO BE PICKED UP AND DID APPEAR TO BE DRIVING BETTER AND LEANING LESS. I RECEIVED A LETTER FROM LEXUS AFTER FILING A FINAL REPAIR NOTICE THAT "MY CONCERNS WERE NOT CAUSED BY A DEFECT IN THE WORKMANSHIP". NOW AS OF FEBRUARY THE LEAN IS BACK. I CONTACTED THE PERSON WHO WROTE THE LETTER AND WAS TOLD THIS WAS A "CHARACTERISTIC OF THE VEHICLE" AND NOT A DEFECT OR ANY AFFECT ON PERFORMANCE. I STILL DON'T UNDERSTAND HOW IT IS SAFE TO DRIVE AROUND IN A CAR THAT LEANS TO THE RIGHT. IF I WERE TO SLAM ON BRAKES HOW DO THEY KNOW IF WOULD NOT ROLL OVER. AND HOW DO THEY KNOW THIS IS NOT CAUSING OTHER ISSUES WITH THE VEHICLE AS FAR A WEAR ON PARTS AND/OR TIRES. I AM NOW FILING A VEHICLE REPURCHASE REQUEST WITH LEXUS. *TR