NHTSA Complaint #10680574 — 2012 TOYOTA PRIUS

AFTER STARTING THE CAR, IT WOULD NOT GO INTO GEAR. THE DASHBOARD WAS LIT BUT I COULD NOT GET THE CAR MOVING. AFTER FIDDLING AROUND FOR SOMETIME, IT FINALLY CLICKED AND I WAS ABLE TO GO INTO REVERSE. THE CAR FUNCTIONED FINE UNTIL LATER THAT DAY I MADE A DROP-OFF STOP AND THE SAME THING HAPPENED. THE DASH BOARD WAS LIT BUT I COULD NOT GET THE CAR MOVING. I WAS STALLED ALMOST IN THE MIDDLE OF THE ROAD. THE NEXT DAY I TOOK IT TO THE LOCAL DEALERSHIP AND THEY DID THE MOST EXTENSIVE COMPUTER GENERATED DIAGNOSIS ON THE CAR BUT COULD FIND NO INDICATORS OF THE PROBLEM. I REPORTED THIS TO TOYOTA HEADQUARTERS WHO SAID THEY'D INVESTIGATE BUT THERE IS NO INTERNAL SYSTEM FOR REPORTING BACK TO ME ON THEIR FINDINGS. I DID RESEARCH ON THE CONSUMER REPORTS WEBSITE AND SAW OTHERS HAVE REPORTED SIMILAR PROBLEMS. MY FEAR IS GETTING 'STUCK' IN UNWANTED TIMES AND UNDESIRED LOCATIONS. THE FACT THAT THE COMPANY DOESN'T RECOGNIZE THE PROBLEM IS TROUBLING. I PLAN TO GET A NEW CAR RATHER THAN WORRY ABOUT THIS ONE. *TR