NHTSA Complaint #10680222 — 2013 DODGE DURANGO

2013 DODGE DURANGO. CONSUMER WRITES IN REGARDS TO BRAKES AND DASHBOARD LIGHT ISSUES. *SMD THE CONSUMER RETURNED TO THE DEALER SIX MONTHS AFTER PURCHASING THE VEHICLE, BECAUSE THE LIGHTS ON THE DASHBOARD ILLUMINATED PERIODICALLY. THE DEALER PURGED THE SYSTEM ACCORDING TO THE SERVICE INVOICE AND THE FAULTY LIGHTS DID NOT ILLUMINATE AGAIN. THEN, INTERMITTENTLY THE CONSUMER NOTICED THE VEHICLE FELT AS THOUGH IT WAS GOING TO ACCELERATE OR EVEN DROP DOWN IN GEAR. THE CONSUMER RECEIVED RECALL NOTICE 14V154000 (SERVICE BRAKES AND SERVICE BRAKE HYDRAULIC). HOWEVER, SHE WAS INFORMED THE PARTS WERE NOT AVAILABLE. THE CONSUMER THEN CALLED OTHER DEALERS WITHIN A 100 MILE RADIUS AND FOUND A DEALER WHO ORDERED THE PART ON 06/17/2014 AND INSTALLED IT ON 07/02/14. IN OCTOBER 2014, WHILE DRIVING THE VEHICLE FELT AS THOUGH IT WAS GOING DOWN IN GEAR ON ITS OWN. TWO MONTHS LATER, THE CONSUMER RECEIVED RECALL NOTICE 14V634000 REGARDING THE ALTERNATOR. HOWEVER, THE PARTS WERE NOT AVAILABLE. WHILE THE CONSUMER WAS WAITING ON THE PARTS, SHE CONTINUED TO DRIVE THE VEHICLE, UNTIL ONE DAY WHILE DRIVING ON THE INTERSTATE, THE VEHICLE JUST STOPPED. *JB