NHTSA Complaint #10680173 — 2011 FORD EDGE

DRIVER DOOR LATCH/DRIVER DOOR AJAR INDICATOR LIGHT STAYS ON TO INCLUDE INTERNAL CAB LIGHTS WHICH WILL REMAIN ON. YOU CAN ATTEMPT TO CLOSE DRIVER DOOR MULTIPLE TIMES WITHOUT SUCCESS ON REMOVING INDICATOR LIGHT ALERT. YOU CANNOT LOCK DOORS WHILE IN MOTION OR NOT, AND CAB LIGHTS WILL REMAIN ON. LOCAL FORD DEALER JORDAN FORD OR RIATA FORD WHOM I PURCHASED VEHICLE FROM REFUSE TO FIX PROBLEM AS THEY WILL NOT RECOGNIZE THIS PROBLEM AS VALID, AND DOING SO WOULD COST ME AN ASTRONOMICAL FEE FOR LABOR AND PARTS AS PER THEIR ESTIMATE. IT IS NOW 5 MONTHS OUT OF THE 12 MONTHS THAT I PURCHASED THIS PRE-OWNED FORD CERTIFIED VEHICLE THAT HAS BEEN JUST A BIG HEADACHE FOR US. THE VEHICLE WILL NOT LOCK WHILE THIS ALERT REMAINS ACTIVE WHETHER CAR IS IN MOTION OR PARKED. YOU CANNOT ARM AND LOCK VEHICLE WHICH IS A BIG DISILLUSION AND INSURANCE WOULD NOT COVER ANY THEFT SHOULD THERE BE ONE BECAUSE OF THIS ISSUE. WHEN ALERT IS ACTIVE BUILT IN THEFT ALARM WILL ALSO GO OFF AT ANY UNKNOWN MOMENT, DAY OR NIGHT. THE INTERNET IS FULL OF BAD REVIEWS ON THIS MODEL VEHICLE AND I FOR ONE, WISHED I HAD READ UP ON IT PRIOR TO MY PURCHASE. THIS IS NOT A LIFE AND DEATH SITUATION, BUT COULD BECOME ONE WITH THE VARIOUS SCENARIOS THAT CAN OCCUR. I WOULD HOPE TO RECEIVE A RESPONSE AND I GUESS I HAVE TO WAIT LIKE ALL THE OTHERS. *TR